topic Battery change in Apple

Battery change

AR27 — Mon, 30 May 2022 08:34:10 GMT

According to Apple diagnostics my battery has exceeded its expected life span. Apple tell me that a battery change should be cover by O2 under consumer law. Can you tell me how to proceed.
Thank you

Re: Battery change

Cleoriff — Mon, 30 May 2022 08:42:02 GMT

@AR27

I think Apple are trying to shift the blame personally! How old is the phone? If a year or less, then it's Apples problem. Did you take out an Apple Care Warranty which gives you an extra 12 month cover?

You can try O2 but I know what their answer will be ie 'this is Apples Problem'.

Anyway contact details for O2

Give them a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Battery change

AR27 — Mon, 30 May 2022 20:08:07 GMT

Thanks for replying and for the contact info. I’ll give them a call tomorrow

Re: Battery change

Cleoriff — Mon, 30 May 2022 21:04:28 GMT

Best of luck @AR27