topic Re: iPhone Network Not Available > Phone not allowed in Apple

iPhone Network Not Available > Phone not allowed

Mattl95 — Thu, 13 May 2021 10:06:09 GMT

Hello,

I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network. I put my current (giff gaff) working sim in the new phone and it still fails to get a network connection. I’ve tried removing and reinserting the sim, reseting the network settings, turn on and off multiple times but to no luck. I’m getting the following: Settings > About > Network : Not Available > Phone not allowed

I’m unsure who to contact.

Any help would be greatly appreciated.

Many thanks,

Matt

Re: iPhone Network Not Available > Phone not allowed

MI5 — Thu, 13 May 2021 10:18:45 GMT

@Mattl95

Some phones are sent with a temporary bar on them for security reasons.

You need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: iPhone Network Not Available > Phone not allowed

O2EmmaLouise — Thu, 13 May 2021 10:20:35 GMT

Hi @Mattl95,

Sorry to hear you're having network problems with your brand new phone.

I'll tag our account advisor @O2Lisa to see if she can troubleshoot with you over a private message.

Re: iPhone Network Not Available > Phone not allowed

O2Lisa — Thu, 13 May 2021 10:35:36 GMT

Thanks for the tag @O2EmmaLouise

Sorry to hear you're having issues @Mattl95, I'll message you privately and look in to this for you

Re: iPhone Network Not Available > Phone not allowed

123qwert — Sat, 23 Apr 2022 23:45:00 GMT

Hey Lisa, I'm having the same issue since upgrading to my iPhone 13 Pro Max. I am not receiving ANY automated texts and am getting the network message 'Phone not allowed'. Please help ASAP

Re: iPhone Network Not Available > Phone not allowed

Bambino — Sun, 24 Apr 2022 02:06:05 GMT

@123qwert @O2Lisa will not be back on until Monday morning. She will see this post and reach out to you by private message. Come back to this thread on Monday.

Re: iPhone Network Not Available > Phone not allowed

MI5 — Sun, 24 Apr 2022 10:51:39 GMT

@123qwert

For an upgrade you can use your old sim or do a sim swap to activate the new one

Re: iPhone Network Not Available > Phone not allowed

O2Lisa — Mon, 25 Apr 2022 07:14:36 GMT

Morning all, thanks for the tag @Bambino.

@123qwert I'll message you privately and look in to this for you.

Re: iPhone Network Not Available > Phone not allowed

LLXT — Sat, 20 Aug 2022 20:28:05 GMT

I’ve been having the same problem for the last 9 days, I’ve spoken to o2 everyday since the incident but still no luck. Would you be able to look in to this please @O2Lisa

Re: iPhone Network Not Available > Phone not allowed

O2Lisa — Mon, 22 Aug 2022 07:05:56 GMT

Morning @LLXT of course I can .. I’ll message you privately and look in to this for you.

Re: iPhone Network Not Available > Phone not allowed

Ahmed786610 — Tue, 25 Oct 2022 02:25:04 GMT

Hi please can you also take a look at this for me too. I have been back and forth apple have thoroughly checked the phone and every component seems to be working just fine. They have said it’s 100% from o2s end an even though I keep getting told there are no restrictions it still says no service . It recognises the SIM card as o2 but it says phone not allowed meaning it is something which o2 have restricted on their end

Re: iPhone Network Not Available > Phone not allowed

Smilercat — Tue, 22 Aug 2023 20:23:09 GMT

Hello, Is there anyone that could look into this for me too… ?

Re: iPhone Network Not Available > Phone not allowed

madasaf1sh — Tue, 22 Aug 2023 20:55:59 GMT

@Smilercat

Not anymore, you will need to contact customer services on 0344 809 0202 in the morning...