topic Re: Apple Watch Cellular Data stuck on 'Activating' in Apple

Apple Watch Cellular Data stuck on 'Activating'

markrduk — Tue, 05 Apr 2022 12:30:55 GMT

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

Re: Apple Watch Cellular Data stuck on 'Activating'

gmarkj — Tue, 05 Apr 2022 12:53:30 GMT

So I've copied this from a post from @MI5 (who knows his stuff) and this is what it says:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.
You also need to have iData enabled on your account and pay bills by direct debit.

If you've done all that and it still doesn't work then post back here @markrduk and we can get some more help lined up...

Re: Apple Watch Cellular Data stuck on 'Activating'

markrduk — Tue, 05 Apr 2022 12:55:32 GMT

Thanks, yes I’ve done all this, but it is just stuck on ‘activating’.

Re: Apple Watch Cellular Data stuck on 'Activating'

gmarkj — Tue, 05 Apr 2022 16:07:38 GMT

In that case @markrduk I will ask for some help from behind the curtain!

Can you see if there is anything you can do @O2Ellie @O2Emma ?

Re: Apple Watch Cellular Data stuck on 'Activating'

O2Ellie — Tue, 05 Apr 2022 16:19:22 GMT

Hi all! Thanks for the tag @gmarkj

@markrduk It sounds like we may need to look at your account to find out what's going on, I will send you a private message and we can discuss this further. 😊

Re: Apple Watch Cellular Data stuck on 'Activating'

Carrie-Ann1985 — Tue, 05 Apr 2022 16:51:51 GMT

Hi I have been in the same position has you but for a week now and they just keep telling me to wait 24 hours and that it’s there end at this moment in time I am still waiting for it to be activated

Re: Apple Watch Cellular Data stuck on 'Activating'

Scoobs — Wed, 06 Apr 2022 09:23:57 GMT

It’s an issue on O2’s side. I’ve been stuck on Activating for almost a week and technical support have told me they are getting lots of call for the same issue. For some reason, the activations are not going through and it’s just a case of waiting for it to be fixed at the back end

Here’s another thread for the same issue:

https://community.o2.co.uk/t5/Access-For-All/Apple-Watch-pairing-for-mobile-data/td-p/1525211

Re: Apple Watch Cellular Data stuck on 'Activating'

gmarkj — Wed, 06 Apr 2022 09:28:20 GMT

As you've not had much luck with your watch @Carrie-Ann1985 I'll ask the on duty gurus for some help.

Can you see if you can help @O2Lisa @O2Daniel ?

Re: Apple Watch Cellular Data stuck on 'Activating'

O2Lisa — Wed, 06 Apr 2022 09:47:17 GMT

Thanks for the tag @gmarkj 😊

@Carrie-Ann1985 I'll message you privately and look in to this for you.

Re: Apple Watch Cellular Data stuck on 'Activating'

markrduk — Thu, 07 Apr 2022 08:02:40 GMT

Well after a week of getting nowhere I've given up and returned the watch!

Re: Apple Watch Cellular Data stuck on 'Activating'

Kris34 — Wed, 13 Apr 2022 00:43:55 GMT

I have the same problem, Is any information on when they plan to fix it? 🤔

Re: Apple Watch Cellular Data stuck on 'Activating'

MI5 — Wed, 13 Apr 2022 18:33:47 GMT

They've been working on it for a while but nothing moves quickly where O2 are concerned @Kris34

Re: Apple Watch Cellular Data stuck on 'Activating'

Aesculapius — Sun, 17 Apr 2022 13:26:25 GMT

@O2Lisa @O2Daniel

Same problem here: started activation a week ago now (10/4/22) and still showing as “Activating” under Settings for the watch on my phone and also under My Orders on my O2 account profile. 🤔

Help please…

Thank you!! 😊

Re: Apple Watch Cellular Data stuck on 'Activating'

Stretch01 — Sun, 17 Apr 2022 19:15:57 GMT

I had the same issue since 31/03/22 however last night I read somewhere that someone increased their spend cap to £10 and a few hours later his Apple Data plan completed its activation.

I had nothing to lose and increased mine last night 24 hours later my plan had completed too.

I have no idea if increasing my spend cap worked but I’m just happy I’m now online with my Apple Watch.

Re: Apple Watch Cellular Data stuck on 'Activating'

O2Lisa — Mon, 18 Apr 2022 08:02:32 GMT

Morning @Aesculapius, sorry to hear you're still having issues with your watch.

I'll message you privately and look in to this for you.

Re: Apple Watch Cellular Data stuck on 'Activating'

Aesculapius — Mon, 18 Apr 2022 20:11:14 GMT

Lisa, whatever you did: it worked!!

Absolutely amazing, especially on a bank holiday Monday.

Thank you so much! 👍

Re: Apple Watch Cellular Data stuck on 'Activating'

Cleoriff — Mon, 18 Apr 2022 20:45:28 GMT

@O2LisaSee above. Well done you! x

Re: Apple Watch Cellular Data stuck on 'Activating'

O2Lisa — Tue, 19 Apr 2022 07:14:05 GMT

Aw thank you @Cleoriff

@Aesculapius You're very welcome, glad it's all sorted for you .. have a lovely day.

Re: Apple Watch Cellular Data stuck on 'Activating'

JamesRoberts330 — Wed, 20 Apr 2022 13:39:39 GMT

Hi @O2Lisa any chance you can work your magic on my Apple Watch data plan add on please. I too have been stuck on “Activating” for a while now. Thanks. James 💙

Re: Apple Watch Cellular Data stuck on 'Activating'

O2Lisa — Wed, 20 Apr 2022 13:43:10 GMT

Hey @JamesRoberts330, I'll do my best.

I'll message you privately so I can take some details.