topic Re: Data on my Apple Watch in Apple

Data on my Apple Watch

AppleWatch23 — Sun, 11 Jul 2021 16:51:29 GMT

I bought a Apple Watch series 6 after I got a sim only deal with O2, the account is showing up but I can not get the data package on my watch!! I have spoken to help and they keep giving me the same advice which doesn't work!! Can anyone please help. The app is saying that my account is not eligible for data on my on 02 account and to contact support so rather confused

Re: Data on my Apple Watch

MI5 — Sun, 11 Jul 2021 16:54:06 GMT

@AppleWatch23

I'll ask @O2Georgina to help in the morning.

Lots of similar issues currently which need escalating internally.

Re: Data on my Apple Watch

AppleWatch23 — Sun, 11 Jul 2021 16:56:24 GMT

Thank you 😀 they said to contact the apple support people but they only work 9-4 Monday to Friday which is a bit of a joke!!

Re: Data on my Apple Watch

Cleoriff — Sun, 11 Jul 2021 16:57:06 GMT

@AppleWatch23

Many people are having this issue. I'll tag @O2Georgina one of account advisors. She will be on at 9am tomorrow.