topic Re: Unable to set up Mobile Data on Apple Watch in Apple

Unable to set up Mobile Data on Apple Watch

thebabycatcher — Sat, 10 Jul 2021 17:56:21 GMT

I have just bought an Apple Watch and I need to set up the mobile data but after 3 conversations with O2 I’ve been unable to get it sorted.

When I go to the Watch app and select mobile data, the option to set it up is grey/blacked out. It’s says my account is eligible to set up mobile data - even though it is. Have have reset network settings, removed the app, turned puu hi one and watch on and off (x100) as all suggested by o2 advisors. Both are up to date. Any help is welcome!!

The last o2 working who I spoke to said the only thing I can do is go into an o2 shop! I wish I’d gone with another network provider now.

Re: Unable to set up Mobile Data on Apple Watch

thebabycatcher — Sat, 10 Jul 2021 18:01:28 GMT

*turned iPhone and Watch

Re: Unable to set up Mobile Data on Apple Watch

Cleoriff — Sat, 10 Jul 2021 18:04:13 GMT

@thebabycatcher

Open the Watch app on your iPhone and tap on ‘Mobile Data’.

Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.

Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

It can take up to 24 hours to activate, but sometimes it might take a little longer.

To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Unable to set up Mobile Data on Apple Watch

MI5 — Sat, 10 Jul 2021 18:12:17 GMT

@thebabycatcher

Lots of issues with this just lately and our account advisors have had to escalate the issue for other customers.

I'll tag @O2Georgina who won't be on until Monday to help you.

Re: Unable to set up Mobile Data on Apple Watch

thebabycatcher — Sat, 10 Jul 2021 19:04:11 GMT

As I said above, I can’t click on set up mobile data.

Re: Unable to set up Mobile Data on Apple Watch

Cleoriff — Sat, 10 Jul 2021 19:56:24 GMT

@thebabycatcher wrote:
As I said above, I can’t click on set up mobile data.

Yes, as @MI5 said, various people are having problems with this, which is why he has tagged one of our account advisors ( @O2Georgina) to help you. She will be on this Monday at 9am.

Re: Unable to set up Mobile Data on Apple Watch

AppleWatch23 — Sun, 11 Jul 2021 16:54:33 GMT

I am having the same problem

Re: Unable to set up Mobile Data on Apple Watch

Cleoriff — Sun, 11 Jul 2021 16:59:30 GMT

@AppleWatch23 wrote:
I am having the same problem

@O2Georginahas been tagged in your own thread @AppleWatch23

Re: Unable to set up Mobile Data on Apple Watch

O2Georgina — Mon, 12 Jul 2021 08:05:17 GMT

Thanks for the tag @MI5

@thebabycatcher Iwill send you a private message now

Re: Unable to set up Mobile Data on Apple Watch

O2Georgina — Mon, 12 Jul 2021 08:05:59 GMT

Thanks for the tag @Cleoriff

@AppleWatch23 I will send you a private message now

Re: Unable to set up Mobile Data on Apple Watch

L_W_Ward — Fri, 16 Jul 2021 08:39:31 GMT

I had this problem a year ago with EE. I have two watches, one very expensive one for looking good and a standard one for running. One had data but the second one I needed to set up. After a LOT of back end people at EE working they got it sorted. I ended up leaving and moved to O2 where it worked fine. This isn’t much help but to reassure you it is a back end thing!

Re: Unable to set up Mobile Data on Apple Watch

Hprice1099 — Sat, 02 Apr 2022 19:33:14 GMT

Hi O2Georgina, could you help with the same problem please 👍🏻

Re: Unable to set up Mobile Data on Apple Watch

ChrisyN — Fri, 28 Oct 2022 20:58:09 GMT

Hi, I’m experiencing the same issue with my new Apple Watch. Any help would be appreciated? Tried to phone but I keep getting cut off.