topic Re: Apple watch cellular set up in Apple

Apple watch cellular set up

Ian52 — Tue, 06 Jul 2021 19:17:58 GMT

I'm getting nowhere fast with O2 support on this one, so hoping the community can help.
I've got an iPhone 7+ and Apple watch SE cellular. Neither tied to a network and both bought before joining O2. Got a SIM only contact now with O2 that has decent amount data allowance.
Trouble is, it won't let me set up the Mobile Data to use the watch remotely from the phone. O2 support have said four times to select "Set up mobile data" in the Watch app on the phone and I've told them four times that I can't because it is greyed out and says "Your O2 account isn't compatible with Apple Watch. Contact O2 for more info".
Any suggestions?

Re: Apple watch cellular set up

MI5 — Tue, 06 Jul 2021 19:27:32 GMT

@Ian52

Had a number of these lately and O2 seem incapable of rectifying the issue do far.

I'll tag our account advisers @O2Emma on for a short while tonight or @O2Trevski @O2Nathan @O2nath_ci on tomorrow

Re: Apple watch cellular set up

madasaf1sh — Tue, 06 Jul 2021 19:31:26 GMT

@Ian52

In order to setup the Watch to use data and be useful when you are out and about without WiFi, you need a Apple Watch Data Plan which is £5 per month

The advice o2 are giving you is correct, you need to set it up in the Apple Watch App.

https://support.apple.com/en-gb/HT207578

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Apple watch cellular set up

O2Emma — Tue, 06 Jul 2021 19:33:06 GMT

I will pick this up thanks @MI5

Re: Apple watch cellular set up

O2Emma — Tue, 06 Jul 2021 19:33:48 GMT

Hi @Ian52 I will need to private message you to look into this further.

Re: Apple watch cellular set up

MI5 — Tue, 06 Jul 2021 19:40:12 GMT

Thanks @O2Emma

The common thread is "account not eligible"

iData and wifi calling have been checked on other customers accounts but still not allowing activation of the watch data plan.

Re: Apple watch cellular set up

O2Emma — Tue, 06 Jul 2021 19:52:51 GMT

@MI5 I am aware of this error message there is a few things like if the contract on simo is new details on my o2 match that can prevent the set up of new apple watch data plan.

If all is correct we can escalate further

O2Emma

Re: Apple watch cellular set up

MI5 — Tue, 06 Jul 2021 20:18:40 GMT

Good news

Re: Apple watch cellular set up

O2Trevski — Wed, 07 Jul 2021 07:34:07 GMT

Thanks for the tag @M15

I’ll message you privately @ian52and look in to this for you

Re: Apple watch cellular set up

Ian52 — Mon, 26 Jul 2021 09:01:46 GMT

So this eventually got sorted. The reason that the "Your O2 account isn't compatible with Apple Watch" message appeared in the Watch app on my iPhone was because the watch needs an additional data plan on top of your phone data plan. I couldn't add the additional data plan for the watch because I had set a zero spending cap on my account. Once I had changed the spending cap to be £5/mth (the min for the watch dataplan) it should have all worked, but there was a delay of nearly two weeks before the spending cap change took effect. This might have been automatic or someone at O2 made the change for me but didn't let me know they were implementing the cap change. Either way, it starting working 2 weeks after I increased the spending cap.

Re: Apple watch cellular set up

Hydinho — Mon, 08 Aug 2022 14:17:22 GMT

I now also have this problem but cannot get anyone at o2 to help me fix this. @O2Emma @O2Trevski

Re: Apple watch cellular set up

O2Emma — Mon, 08 Aug 2022 14:28:31 GMT

Hi @Hydinho I will send you a private message so I can look into this for you .

Re: Apple watch cellular set up

gdsbhatia — Fri, 23 Sep 2022 08:52:31 GMT

Did this get resolved. I am surprised how many people are struggling without clear answer @O2Emma

Re: Apple watch cellular set up

Bethany2 — Thu, 05 Jan 2023 21:44:14 GMT

How did people fix this im having the same issue

Re: Apple watch cellular set up

pgn — Fri, 06 Jan 2023 23:16:16 GMT

@Bethany2 wrote:
How did people fix this im having the same issue

If you are about tomorrow morning, @O2Georgina is on after 8am. Good luck!

Re: Apple watch cellular set up

O2Georgina — Sat, 07 Jan 2023 08:05:30 GMT

@pgn Thanks for the tag.

@Bethany2 I will send you a private message now