topic Re: Cellular on Apple Watch in Apple

Cellular on Apple Watch

Caravanner65 — Thu, 01 Jul 2021 11:56:14 GMT

Been trying to get cellular activated on watch for months. Back and forth to engineers. Latest error code is 08 does anyone know what this is??
My account says I am paying for the data plan but it’s not activated

Re: Cellular on Apple Watch

Cleoriff — Thu, 01 Jul 2021 12:12:00 GMT

If your data plan isn't activated then you need to speak to O2 @Caravanner65

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Cellular on Apple Watch

MI5 — Thu, 01 Jul 2021 12:38:23 GMT

@Caravanner65

Basic requirements which must be met first:

1 - iData must be activated on your account by customer services.

2 - you must be using iData apn settings.

3 - WiFi and 4g calling must be activated and working.

4 - Any previously connected watches must be removed from your account by customer services.

Re: Cellular on Apple Watch

Caravanner65 — Thu, 01 Jul 2021 12:43:23 GMT

Thank you, I have tried that so many times but got nowhere.
It has been escalated to complaints dept now