topic Re: iOS 14 update in Apple

iOS 14 update

Alano — Sat, 01 May 2021 12:01:48 GMT

Have just received an Apple se2020 on upgrade, and during set up I am forced to update the software to ios 14.5. I have tried several times unsuccessfully to do this, as the phone keeps freezing on the INSTALL NOW phase. It is extremely frustrating. The phone is fully charged and has a strong wifi signal. What is the problem please? I cannot get past this and the phone is unusable. Should I send the handset back?

TIA.

Re: iOS 14 update

MI5 — Sat, 01 May 2021 12:24:05 GMT

@Alano

Can you give more detail as regards to what's happening please?

Are you trying OTA or connected to a PC through iTunes?

Personally, I'd do it through iTunes but it can take a while to do an update, so are you sure the phone is hanging and not just updating in the background etc?

Re: iOS 14 update

Alano — Sat, 01 May 2021 13:04:18 GMT

Thanks for the reply. You are right. I had to contact Apple too. The update is now working via iTunes on my laptop. Previoulsy it was stalling on the Install now phase, for well over 30 mins. Download seems to be working fine now with the iphone in restore mode, although it is by no means fast, and I keep having to re-enter restore mode every 15 mins . Pain in the **** tbh , but I appreciate your response.

Re: iOS 14 update

MI5 — Sat, 01 May 2021 13:07:10 GMT

Glad you're sorted.