topic Re: SLOW internet speed on new iPhone 12 in Apple

SLOW internet speed on new iPhone 12

KennyZ102 — Wed, 21 Apr 2021 11:25:57 GMT

Hello,

I got my iPhone 12 this morning and was messing around with it setting stuff up then I decided to check my internet speed, it came out as 1.5-3mb/s which I don't think is normal at all. I remember when I got my iPhone XR at the start, it was REALLY fast with searching and watching videos etc but with this phone it isn't? Does anyone have a solution?

Re: SLOW internet speed on new iPhone 12

Cleoriff — Wed, 21 Apr 2021 11:37:52 GMT

@KennyZ102

Have you checked network status?

https://status.o2.co.uk/

Have you had the iData bolt on applied? You need to call O2 and ask them. All numbers in this guide

Some trouble shooting here

https://www.o2.co.uk/help/phones-sims-and-devices?page=device/apple/iphone-12-pro/troubleshooter/troubleshooter/internet-and-network-coverage/6

Re: SLOW internet speed on new iPhone 12

madasaf1sh — Wed, 21 Apr 2021 11:38:00 GMT

@KennyZ102

Make sure you have done all the software updates, also network speed can be affected by many factors.

Also make sure you are on the latest carrier file, and try taking it out of using 5G and using 3G /4G only

Re: SLOW internet speed on new iPhone 12

O2EmmaLouise — Wed, 21 Apr 2021 11:42:08 GMT

Hi Kenny,

Sorry to hear you're experiencing slow internet speeds on your new phone. Have you tried running a speed test on another device in the same area?

Are you using mobile data or wifi?

You're new phone could also be downloading apps/updates in the background and that can sometimes cause slow speeds.

Re: SLOW internet speed on new iPhone 12

Alex1409 — Thu, 22 Apr 2021 00:32:39 GMT

It's O2... it's normal.

They are constantly throttling speeds rather than upgrading their network.