https://community.o2.co.uk/t5/Apple/Insurance/m-p/1454896#M167383 Hello, I recently cracked the back of my phone (unsure when or how as I had a cover on and only noticed when I removed it). I want to know if my insurance covers this type of repair or how could I find that out? Thank you Sun, 18 Apr 2021 19:02:45 GMT Stephanie23 2021-04-18T19:02:45Z https://community.o2.co.uk/t5/Apple/Insurance/m-p/1454896#M167383 Hello, I recently cracked the back of my phone (unsure when or how as I had a cover on and only noticed when I removed it). I want to know if my insurance covers this type of repair or how could I find that out? Thank you Sun, 18 Apr 2021 19:02:45 GMT https://community.o2.co.uk/t5/Apple/Insurance/m-p/1454896#M167383 Stephanie23 2021-04-18T19:02:45Z https://community.o2.co.uk/t5/Apple/Insurance/m-p/1454899#M167384 <P>You need to call O2.</P><P>All numbers are in this guide</P><P>You can use Skype from your PC to call the free numbers if you have no phone available</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>When you call, you will be asked for the reason you are calling,</P><P>Stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P><STRONG>8am is the best time to call</STRONG></P> Sun, 18 Apr 2021 19:05:29 GMT https://community.o2.co.uk/t5/Apple/Insurance/m-p/1454899#M167384 jonsie 2021-04-18T19:05:29Z