topic Re: Apple HomePod Mini in Apple

Apple HomePod Mini

Kevin13 — Wed, 14 Apr 2021 07:57:16 GMT

Ordered this 31 March got all documents but still not sent pretty disappointed also customer service don’t help just say they will email relevant department to deal with poor really so don’t expect any item soon despite website saying next day delivery

Re: Apple HomePod Mini

Cleoriff — Wed, 14 Apr 2021 08:20:02 GMT

@Kevin13 You need to call again until you get someone who will help!

All numbers are in this guide

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Apple HomePod Mini

MikeB71 — Wed, 14 Apr 2021 11:07:12 GMT

Similar situation for me too. I ordered a Homepod (not the mini) on the 6th April, received the documents and all agreed, but it's just sitting there under 'order confirmed'. I contacted O2 via their chat and they said that its got 'stuck in the system' but that they've moved it on and that I should receive an email confirming the next steps, but I've had no email and the £30 initial payment that was pending on my account from O2 has now disappeared. If this is how they run their hardware purchasing offers they're not going to have many happy customers if they don't end up fullfilling the orders.

Re: Apple HomePod Mini

O2EmmaLouise — Wed, 14 Apr 2021 13:37:40 GMT

I'm so sorry to hear you haven't received your HomePod. Sometimes these issues arise when the warehouse has stock shortages, however, I completely understand your frustration.

You'll need to call customer services on 202 free from your mobile and they will be happy to assist.

Re: Apple HomePod Mini

Kevin13 — Wed, 14 Apr 2021 14:28:27 GMT

Emma Louise

I’ve tried this 3 times nobody seems to be able to sort it out so further advice would be helpful thanks

Re: Apple HomePod Mini

O2EmmaLouise — Wed, 14 Apr 2021 16:39:08 GMT

Hi Kevin,

I've tagged @Anonymous and @O2Emma on this thread. Hopefully they will be able to have a look into this for you.

Re: Apple HomePod Mini

Anonymous — Wed, 14 Apr 2021 16:52:32 GMT

@O2EmmaLouise thanks for the tag @Kevin13 Will private message regarding the issues

Many thanks

02Simon

Re: Apple HomePod Mini

Kevin13 — Sun, 18 Apr 2021 11:20:45 GMT

Well here we are it’s 18 April and still waiting for my HomePod mini ordered on 31 March 2021 even with intervention from o2 still have not received said item and no one seems to be able to sort this

Re: Apple HomePod Mini

jonsie — Sun, 18 Apr 2021 12:53:03 GMT

Only customer service can give you any idea of stockand delivery @Kevin13

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Apple HomePod Mini

Kevin13 — Sun, 18 Apr 2021 12:55:44 GMT

Hi josie

I’ve done this 4 times and get nowhere fast I’ve even had o2 support supposedly on the case but to no avail