topic Re: Number porting issue in Apple

Number porting issue

Paddiewack — Tue, 13 Apr 2021 11:50:18 GMT

I ported my number in from EE earlier today and I’m currently unable to activate iMessages and FaceTime! I’ve tried turning them off and on and hard resetting the phone. I’ve also reset my network settings but it still says waiting for activation. And yes both had previously been working fine prior to the number transfer.
Any ideas please ??

Re: Number porting issue

jonsie — Tue, 13 Apr 2021 12:09:41 GMT

It sounds like you need idata reactivating on your account

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Number porting issue

madasaf1sh — Tue, 13 Apr 2021 12:16:47 GMT

@Paddiewack

Also have a look at this support page from Apple, as it can need you removing and readding to your Apple ID

https://support.apple.com/en-gb/HT201422

Re: Number porting issue

jonsie — Tue, 13 Apr 2021 12:42:07 GMT

Also check the settings

Settings>>Phone>>My Number

Enter your number and reboot the phone

Re: Number porting issue

Paddiewack — Tue, 13 Apr 2021 13:05:12 GMT

Thank you

Re: Number porting issue

jonsie — Tue, 13 Apr 2021 13:17:45 GMT

Good luck