topic Re: Sim to ESim transfer in Apple

Sim to ESim transfer

Rjones — Sat, 03 Apr 2021 20:56:23 GMT

I have an iphone 12 pro. I have been going round and round and round o2 'help' and no guidance is available. How do I transfer the number on my sim to my phone's eSim so I can use a second number on a new physical sim.

Please don't give me a link to the help section of o2 website as there is nothing there.

Please don't give me a link to the contact section of o2 website as there is nothing there.

Re: Sim to ESim transfer

Cleoriff — Sat, 03 Apr 2021 21:12:25 GMT

@Rjones

As we can't refer you to the help section or O2, I can refer you to one of our account advisors. Unfortunately they aren't on now until Monday at 9am. @O2Daniel are you able to help @Rjones?

Just to add, there may be someone who knows more than me about e-sims and iPhones as I use neither. If so they will add their advice to this thread.

Re: Sim to ESim transfer

MI5 — Sat, 03 Apr 2021 21:12:34 GMT

@Rjones

You need to call O2 to get an eSim pack.

Once you have the pack, you just do a sim swap to activate the eSim.

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Sim to ESim transfer

madasaf1sh — Sun, 04 Apr 2021 08:24:55 GMT

@Rjones

You need to do a sim swap to your esim.
First you need to order an esim pack from o2 customer services on 202

Then follow the instructions on the sim packaging.

Then once that is complete then put your new sim in the sim slot

Re: Sim to ESim transfer

MI5 — Sun, 04 Apr 2021 08:42:06 GMT

🤔

Re: Sim to ESim transfer

jonsie — Sun, 04 Apr 2021 12:45:16 GMT

Re: Sim to ESim transfer

O2Daniel — Mon, 05 Apr 2021 10:23:28 GMT

Thanks for the tag @Cleoriff. @Rjones if you wish to use an Esim, you would need to order an Esim pack from ourselves. You will receive this, and you can either scan a QR code, or enter the digits within the pack you receive and this will activate. Please let me know if you would like one sending, by either private messaging me, or tagging me in a reply on this thread, and i can discuss your personal details through private message and get this sorted for you

Re: Sim to ESim transfer

oydna — Sun, 05 Dec 2021 09:56:36 GMT

How about Apple's instructions for converting a SIM to an eSIM? I've not tried them but they look comprehensive. See https://support.apple.com/en-gb/HT210655

Re: Sim to ESim transfer

oydna — Fri, 10 Dec 2021 08:30:22 GMT

Following up on my own reply above, it doesn't look like O2 supports the "Convert to eSIM" process outlined by Apple. The button to trigger the process doesn't appear on my (iOS 15.1) iPhone 11 Pro, so I guess it is necessary to contact O2 to get an eSIM pack.

Re: Sim to ESim transfer

Macthehack — Fri, 10 Dec 2021 17:49:49 GMT

Hi there @O2Daniel ive Just signed up for o2. Can I get an esim pack straight away or need to wait to receive physical sim and then ask for swap? And how long does this typically take?

Re: Sim to ESim transfer

sh11fty — Tue, 08 Mar 2022 16:44:29 GMT

The easiest option is open live chat and tell them. They responded with this:

"I can order an eSIM to your account address only and this will arrive in 1-3 working days. Alternatively you can obtain an eSIM from you local O2 Retail Store..."

They confirmed number and a other few security questions. I only ordered my sim today as well.

Re: Sim to ESim transfer

Haseeb_Harrow — Thu, 08 Aug 2024 08:10:08 GMT

I am on the same boat, and it is 2024. I wasted almost 48 hours without a phone and called O2 customer service five times, but no one had a clue. Most of the time, they were talking from Google and telling me to wait another hour. It was just rubbish. O2, fix this esim conversion issue before you advertise.

Re: Sim to ESim transfer

Enlli — Thu, 08 Aug 2024 10:52:12 GMT

Why are they ordering eSIM's to be sent to your address when they can be installed via MyO2?

It's been that way for quite some time but obviously customer service is as clueless as ever

Re: Sim to ESim transfer

Cleoriff — Thu, 08 Aug 2024 12:05:25 GMT

@Enlli wrote:
Why are they ordering eSIM's to be sent to your address when they can be installed via MyO2?
It's been that way for quite some time but obviously customer service is as clueless as ever

No wonder people come here for advice @Enlli 🙄

Re: Sim to ESim transfer

pgn — Thu, 08 Aug 2024 12:42:45 GMT

And this bit of sage disinformation chokes me every time: "...and this will arrive in 1-3 working days" 😖😱🤣

---

Royal Mail 2nd Class

Delivery in two to three working days for less urgent mail

Max 20kg

Delivery aim 2-3 days

From£0.85

And this from Ofcom:

In 2022/23, Royal Mail’s reported performance results showed that it had only delivered 73.7% of First Class mail on time and 90.7% of Second Class mail on time, and completed 89.35% of delivery routes for each day on which a delivery was required.

Re: Sim to ESim transfer

Enlli — Thu, 08 Aug 2024 13:07:59 GMT

@pgn It took two days for Royal Mail to deliver my Spusu SIM posted first class

Re: Sim to ESim transfer

pgn — Thu, 08 Aug 2024 13:56:01 GMT

Delay prior to handover to Royal Mail then @Enlli 😳

Re: Sim to ESim transfer

Enlli — Thu, 08 Aug 2024 14:51:41 GMT

@pgn Posted Monday AM received 4:30pm Wednesday