https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451201#M167293 <P>Did you get the watch from O2 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a> ?</P><P>If so are you sure you bought it as an addition and not as an upgrade?</P> Tue, 30 Mar 2021 20:28:02 GMT jonsie 2021-03-30T20:28:02Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451196#M167290 Hi I’ve had several calls to 02 today. I have a new Apple Watch and connected it this morning but ever since I’ve had absolutely no signal on the phone or watch. The watch said to contact 02. They’ve reset it to idata but no luck. I can’t connect to WiFi calling as the phone won’t allow and says contact 02 yet 02 say it’s enabled. I have reset the phone, took the sun out, disconnected the watch... everything I can think of. Does anyone have any advice? Tue, 30 Mar 2021 20:18:49 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451196#M167290 KateH 2021-03-30T20:18:49Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451198#M167291 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a>&nbsp;</P><P>Check for network faults here&nbsp;<A href="http://status.o2.co.uk/" target="_blank">O2 Service Status</A>&nbsp;</P><P>You also need to ask O2 if iData is enabled on your account.</P> Tue, 30 Mar 2021 20:22:47 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451198#M167291 MI5 2021-03-30T20:22:47Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451200#M167292 Hi,<BR />Thank you for your response. There is a mast down in this area, but it wouldn’t connect out of this area either. There are 2 others in the house connected to 02 without issues.<BR />They’ve assured me iData is connected but all I have is .... where the signal would usually show Tue, 30 Mar 2021 20:27:05 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451200#M167292 KateH 2021-03-30T20:27:05Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451201#M167293 <P>Did you get the watch from O2 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a> ?</P><P>If so are you sure you bought it as an addition and not as an upgrade?</P> Tue, 30 Mar 2021 20:28:02 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451201#M167293 jonsie 2021-03-30T20:28:02Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451202#M167294 Hi, yes it’s from 02 and as an addition. It shows as belonging to this phone in the online account. Tue, 30 Mar 2021 20:31:03 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451202#M167294 KateH 2021-03-30T20:31:03Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451204#M167295 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a>&nbsp;</P><P>Have you enabled wifi calling in your MyO2?</P><P><IMG src="https://community.o2.co.uk/t5/image/serverpage/image-id/34874i56C81D51208360F5/image-size/original?v=v2&amp;px=-1" border="0" alt="wifi on.PNG" title="wifi on.PNG" /></P> Tue, 30 Mar 2021 20:31:31 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451204#M167295 MI5 2021-03-30T20:31:31Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451206#M167296 It says it’s enabled but my phone says it isn’t and won’t allow it. Tells me to contact 02. Tue, 30 Mar 2021 20:34:24 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451206#M167296 KateH 2021-03-30T20:34:24Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451211#M167297 <P>Then it's 99.9% certain you don't have iData enabled&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a>&nbsp;</P> Tue, 30 Mar 2021 20:53:40 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451211#M167297 MI5 2021-03-30T20:53:40Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451214#M167298 They’ve said twice now that it is. I will call them again tomorrow! Unless it takes time to activate Tue, 30 Mar 2021 21:09:39 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451214#M167298 KateH 2021-03-30T21:09:39Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451216#M167299 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4437793">@KateH</a>&nbsp;</P><P>If they did it today, it may need to update on the system overnight.</P><P>Reboot your phone in the morning to check.</P> Tue, 30 Mar 2021 21:23:49 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451216#M167299 MI5 2021-03-30T21:23:49Z https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451217#M167300 Thank you I will try that. Fingers crossed! Tue, 30 Mar 2021 21:24:47 GMT https://community.o2.co.uk/t5/Apple/Connecting-new-Apple-SE-watch-left-me-with-no-signal-on-phone/m-p/1451217#M167300 KateH 2021-03-30T21:24:47Z