topic Re: 5G Sim in Apple

5G Sim

DK2 — Thu, 18 Feb 2021 20:55:52 GMT

Hi Do I need a new sim for my iphone 12? or can I use my current sim Thanks 🙂

Re: 5G Sim

MI5 — Thu, 18 Feb 2021 20:59:36 GMT

You need a 5g sim to receive 5g.

If your sim is less than a year old it should be 5g already.

If not, You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: 5G Sim

DK2 — Thu, 18 Feb 2021 21:05:07 GMT

thank you. SATurggling to get in touch with O2 to get one - aaargh

Re: 5G Sim

MI5 — Thu, 18 Feb 2021 21:13:07 GMT

8.00am is a good time to call.

Re: 5G Sim

DK2 — Thu, 18 Feb 2021 21:24:08 GMT

Thank you. Do you know if a 5G sim wil autmatically arrive aftrer the phone or if not can I order one from them wothout waiting on the phone?

Re: 5G Sim

MI5 — Thu, 18 Feb 2021 21:45:08 GMT

@DK2

If you've upgraded or started a new contract, they should send a sim with the phone.

Re: 5G Sim

Bambino — Thu, 18 Feb 2021 21:50:22 GMT

@DK2 If you're not in a 5G enabled area a 5G sim will get you...4G or less. You can use this link to see a generalised map of your area: O2 Network Coverage Checker | 2G, 3G, 4G and 5G Coverage

Re: 5G Sim

DK2 — Thu, 18 Feb 2021 21:54:56 GMT

They didnt send Sim with the phone: -( Im in a 5g area

Re: 5G Sim

Bambino — Thu, 18 Feb 2021 22:07:18 GMT

@DK2 Then you'll have to call customer service and request a new sim:

Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Edit: Below is alternative advice from an O2 Guru on how to get through. Same lies apply.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Re: 5G Sim

MI5 — Thu, 18 Feb 2021 22:10:00 GMT

@DK2 wrote:
They didnt send Sim with the phone: -( Im in a 5g area

You'll need to call then as I suggested earlier @DK2

Re: 5G Sim

DK2 — Thu, 18 Feb 2021 22:16:48 GMT

very useful - but sad. Thanks so much

Re: 5G Sim

MI5 — Thu, 18 Feb 2021 22:19:22 GMT

You should get through easier at 8.00am when they open @DK2

Re: 5G Sim

DK2 — Fri, 19 Feb 2021 09:04:47 GMT

Than you ALL really apprecated - got through at 8am, new SIM on the way. You were all 100 x better than the O2 site

Re: 5G Sim

MI5 — Fri, 19 Feb 2021 09:15:15 GMT

You're welcome @DK2