topic Re: SIM card not working in an iPhone XR in Apple

SIM card not working in an iPhone XR

Elisesdad — Tue, 12 Jan 2021 20:28:45 GMT

I’ve just got an iPhone XR from O2, upgraded from my iPhone 6. The SIM card is the same size so I swapped it over but get this message:

“The SIM card you currently have installed in this iPhone is from a network provider that is not supported under the activation policy currently assigned by the activation server. Please insert another SIM card from a supported network provider or request this iPhone be unlocked by your network provider”.

Both my iPhone 6 and the XR are from O2 and my SIM card is O2. Any help would be appreciated 🙂

Re: SIM card not working in an iPhone XR

MI5 — Tue, 12 Jan 2021 20:32:35 GMT

@Elisesdad

Your new iPhone is locked to a different network.

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: SIM card not working in an iPhone XR

Elisesdad — Tue, 12 Jan 2021 20:34:46 GMT

Thank you, I’ll try that.

Re: SIM card not working in an iPhone XR

MI5 — Tue, 12 Jan 2021 20:37:00 GMT

You're welcome