https://community.o2.co.uk/t5/Apple/Apple-Watch-Not-Working-After-Upgrade/m-p/1418793#M166612 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4291515">@Wire-Mark</a>&nbsp;</P><P>Easiest way would be to call customer service to check if your account needs to be reset for the watch to work.</P><P>Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />Or advice from an O2 Guru regarding a way to get through:<BR />If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.</P> Fri, 11 Dec 2020 19:22:51 GMT MI5 2020-12-11T19:22:51Z https://community.o2.co.uk/t5/Apple/Apple-Watch-Not-Working-After-Upgrade/m-p/1418788#M166611 Hi there, I have just upgraded my phone and a new sim has been given. I don’t seem to be able to make calls on my Apple Watch cellular version now. It will when phone is switched on but not working when the watch is on its own. I don’t think the esim in the Watch is now linked? How do I get someone to look into it? Or is there a certain amount of time after upgrade for systems to catch up? Fri, 11 Dec 2020 19:12:37 GMT https://community.o2.co.uk/t5/Apple/Apple-Watch-Not-Working-After-Upgrade/m-p/1418788#M166611 Wire-Mark 2020-12-11T19:12:37Z https://community.o2.co.uk/t5/Apple/Apple-Watch-Not-Working-After-Upgrade/m-p/1418793#M166612 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4291515">@Wire-Mark</a>&nbsp;</P><P>Easiest way would be to call customer service to check if your account needs to be reset for the watch to work.</P><P>Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />Or advice from an O2 Guru regarding a way to get through:<BR />If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.</P> Fri, 11 Dec 2020 19:22:51 GMT https://community.o2.co.uk/t5/Apple/Apple-Watch-Not-Working-After-Upgrade/m-p/1418793#M166612 MI5 2020-12-11T19:22:51Z