topic Re: Not Receiving OTP codes from anyone in Apple

Not Receiving OTP codes from anyone

SteveH65 — Tue, 24 Nov 2020 20:19:00 GMT

Just swapped my Pay Monthly sim from an android phone into a new iPhone, everything seemed to be working fine until I needed to receive a OTP code from Amazon.
It never arrived, same problem with bank and with MyO2

I don't have any blocked numbers and have confirmed that my number is in the correct format for iMessage. Doesnt even work if I turn iMessage off.

Do I need to reset something?

Do I need to tell O2 I have moved from Android to Apple? If so how do I do this?

Thanks for any help

Re: Not Receiving OTP codes from anyone

jonsie — Tue, 24 Nov 2020 20:26:48 GMT

Do you have a zero spend cap on the account @SteveH65 ?

Re: Not Receiving OTP codes from anyone

SteveH65 — Tue, 24 Nov 2020 20:31:59 GMT

I've had this o2 account for many years, I'm not aware of ever having a spend cap. I've had additional charges on the account before so I assume not.
If only I could get to talk to someone at O2, no live chat available for me

Re: Not Receiving OTP codes from anyone

Cleoriff — Tue, 24 Nov 2020 20:32:47 GMT

@SteveH65

Some customers have isssues with short codes. We had a similar one here

https://community.o2.co.uk/t5/Apple/Short-code-texts-not-working/m-p/1193285/highlight/true#M161974

It was sorted in the end by O2 gurus.

I wonder if @O2Lisa or @O2Daniel could look at this tomorrow?

Re: Not Receiving OTP codes from anyone

SteveH65 — Tue, 24 Nov 2020 20:34:25 GMT

Woah, what happened.
Been struggling with this all day and miraculously 10 mins after I post here all my OTP texts come flooding through.
Bit weird as they have not been working at all for a few days.
Did someone flick a switch?
Thanks for your help anyway

Re: Not Receiving OTP codes from anyone

MI5 — Tue, 24 Nov 2020 20:36:22 GMT

Edit:

Irrelevant as issue is resolved.

Re: Not Receiving OTP codes from anyone

Cleoriff — Tue, 24 Nov 2020 20:36:10 GMT

@SteveH65 wrote:
Woah, what happened.
Been struggling with this all day and miraculously 10 mins after I post here all my OTP texts come flooding through.
Bit weird as they have not been working at all for a few days.
Did someone flick a switch?
Thanks for your help anyway

It must be magic @SteveH65

Re: Not Receiving OTP codes from anyone

jonsie — Tue, 24 Nov 2020 20:39:07 GMT

I have magical powers....

Re: Not Receiving OTP codes from anyone

Cleoriff — Tue, 24 Nov 2020 20:43:00 GMT

@jonsie

Re: Not Receiving OTP codes from anyone

O2Lisa — Wed, 25 Nov 2020 07:51:33 GMT

Morning guys, glad it seems to be resolved @SteveH65, if you ever need help with anything else you can always send us a message privately

Thanks for the tag and update @Cleoriff, @MI5

Re: Not Receiving OTP codes from anyone

Cleoriff — Wed, 25 Nov 2020 08:10:10 GMT

No problem @O2Lisa (even though you weren't required in the end )

Re: Not Receiving OTP codes from anyone

Sophie_91 — Mon, 25 Jan 2021 08:54:08 GMT

Hi there,
Does anyone has a solution to this problem as I've just spoken with o2 on the phone who have provided no help whatsoever
Thanks

Re: Not Receiving OTP codes from anyone

gmarkj — Mon, 25 Jan 2021 11:02:03 GMT

Some people have resolved this by removing a spend cap.
Try calling o2 and asking them to increase it to £5.
Some advice on calling and numbers to try in the link below @Sophie_91.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true