topic Re: Iphone in Apple

Iphone

dan_ababi — Wed, 11 Nov 2020 06:57:44 GMT

I bought an iPhone 12 pro from your store and it is not good

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 07:01:09 GMT

the problem is that the battery is not good and it discharges overnight it discharges by 20%

Re: Iphone

MI5 — Wed, 11 Nov 2020 07:03:04 GMT

@dan_ababi

All new phones need a week to settle down and index all the files.

If it is still not good after a week, contract O2 for a replacement

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 07:05:33 GMT

the phone is already a week old

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 07:09:06 GMT

we assume it takes a week, then why is it only unloading in the evening?

Re: Iphone

MI5 — Wed, 11 Nov 2020 07:11:48 GMT

As I said, if over a week, call for a replacement.

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 07:17:19 GMT

Can you give me the number of replacement teams?

Re: Iphone

MI5 — Wed, 11 Nov 2020 07:24:25 GMT

All numbers for customer service in the link in my first reply @dan_ababi

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 07:33:12 GMT

one more question ... is it possible to change another one?

Re: Iphone

MI5 — Wed, 11 Nov 2020 07:50:57 GMT

@dan_ababi

Yes, if within 14 days you can change your mind and choose a different phone.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Re: Iphone

Cleoriff — Wed, 11 Nov 2020 08:41:41 GMT

Mmmm....doesn't sound good for a 'flagship' device.

Re: Iphone

MI5 — Wed, 11 Nov 2020 08:55:28 GMT

No widespread reported issues so either a one off or the individual setup causing it.

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 09:41:17 GMT

I tried to contact a consultant and I couldn't

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 09:41:50 GMT

I called and the robot closed at some point

Re: Iphone

dan_ababi — Wed, 11 Nov 2020 09:43:08 GMT

can you give me a phone number where I'm sure I'll find someone?

Re: Iphone

MI5 — Wed, 11 Nov 2020 09:56:56 GMT

@dan_ababi

There are no ther numbers than what you have already.

Try 202 from your O2 mobile......
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Re: Iphone

dan_ababi — Sat, 14 Nov 2020 13:03:11 GMT

Hello, I need a new sim card, how can I change it?

Re: Iphone

MI5 — Sat, 14 Nov 2020 13:12:37 GMT

@dan_ababi

You'll need to call customer service.
Numbers here
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Re: Iphone

dan_ababi — Sat, 14 Nov 2020 13:14:19 GMT

without calling somewhere not possible?

Re: Iphone

dan_ababi — Sat, 14 Nov 2020 13:15:15 GMT

I don't know English and it's hard for me to call