topic Re: New phone set up issue in Apple

New phone set up issue

Lynn77 — Sat, 07 Nov 2020 15:45:00 GMT

Received my new iPhone 11 this morning, help it over old phone as per instruction to set up. The new phone says it needed to update software to 4. something.....it’s been updating for 4hrs!!! Now says reconnecting but nothing happening. My old phone has been beside it. Any help pls? Many thanks

Re: New phone set up issue

MI5 — Sat, 07 Nov 2020 16:32:04 GMT

@Lynn77

Reconnecting to what? Try rebooting it, but don't start the transfer until both phones are on the same software version.

You need to update the software on both phones to the same version before you back up the old phone and then install the backup on the new phone.

Re: New phone set up issue

Lynn77 — Sat, 07 Nov 2020 18:27:57 GMT

That’s spot on thank you...the software was different on both phones...all sorted now, thank you very much! 👏👏👏

Re: New phone set up issue

MI5 — Sat, 07 Nov 2020 18:30:17 GMT

You're welcome