topic Online AirPods Returns in Apple

Online AirPods Returns

Fhwkns — Wed, 04 Nov 2020 23:31:13 GMT

How do I return AirPods I have recently ordered online? I have gone on the returns page and the request a return button is redirecting to a page to fix devices instead of returns.

Re: Online AirPods Returns

Bambino — Wed, 04 Nov 2020 23:50:11 GMT

@Fhwkns Below is the advice from an O2 Guru on how to get through to customer service.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers available are here:

Best time to try to get through is 8 am.

Re: Online AirPods Returns

Cleoriff — Wed, 04 Nov 2020 23:51:07 GMT

@Fhwkns

If it's within 14 days of purchase, you can return under change of mind policy;

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy