topic WiFi calling not working in Apple

WiFi calling not working

Voicebox — Sat, 24 Oct 2020 18:32:42 GMT

Hello folks, WiFi calling is switched on (enabled) but is not working. Calls just won’t connect. I have previously used WiFi calling on this device (iPhone 6) but it will no longer connect. I dont know if it’s a coincidence that it has happened after a software update. Thanks.

Re: WiFi calling not working

MI5 — Sat, 24 Oct 2020 18:40:11 GMT

@Voicebox

Have you tried resetting the network settings?

Re: WiFi calling not working

MI5 — Sat, 24 Oct 2020 18:42:12 GMT

@Voicebox

Also, you need iData on your account, so if you've changed contract at all, call customer service to check if you have iData and get them to check that wifi calling is still enabled on your account.

Re: WiFi calling not working

Marjo — Tue, 27 Oct 2020 13:17:31 GMT

Hi @Voicebox how are you getting on today with the wifi calling, any progress since you last posted?

Re: WiFi calling not working

Voicebox — Tue, 27 Oct 2020 15:03:34 GMT

Hello folks, O2 have confirmed that thjere's nothing related to my account that is stopping WIFI calling working. It looks as if it's an Apple software update that has caused the damage, however I don't know what will happen next. Thanks for the replies so far, I have tried to reply earlier but I notice my replies haven't previously worked. I guess I need to wait and see what Apple will do (if anything).

Re: WiFi calling not working

MI5 — Tue, 27 Oct 2020 15:53:14 GMT

If that was the case every single iPhone wifi calling user would be on here complaining and they aren't.
CS are fobbing you off as usual.......