topic Wifi Calls in Apple

Wifi Calls

RayDee — Sun, 11 Oct 2020 10:02:10 GMT

How can I enable wifi calls?

Re: Wifi Calls

Cleoriff — Sun, 11 Oct 2020 10:08:53 GMT

@RayDee

Check if your device is supported, then follow the advice in this guide

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Edited to add further advice https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Re: Wifi Calls

MI5 — Sun, 11 Oct 2020 10:17:23 GMT

@RayDee

Customer service need to enable it on your account first, if not done so already.

Call them on any of these numbers

Once that's done, you need to enable it in your MyO2 first then find the settings in your phone menu.

Re: Wifi Calls

RayDee — Sun, 11 Oct 2020 10:18:38 GMT

Hi cleo,

I have an Iphone X on IOS 14.0.1.

When I try to activate whifi call, this is the pop up message that I get displayed, then am directed to the page you shared with me. Conclusion, I am prevented from activating wifi calls.

Re: Wifi Calls

Cleoriff — Sun, 11 Oct 2020 10:20:21 GMT

@RayDee You need to call O2 to enable it on your account first. All numbers in this guide

Re: Wifi Calls

RayDee — Sun, 11 Oct 2020 10:23:26 GMT

Thank you, am calling right now!

Re: Wifi Calls

MI5 — Sun, 11 Oct 2020 10:27:40 GMT

@RayDee

Call as I said above then activate in your MyO2 as per the image I also posted.

Re: Wifi Calls

RayDee — Sun, 11 Oct 2020 10:28:04 GMT

Thank you!