https://community.o2.co.uk/t5/Apple/iPhone-XR-Ghost-Touch/m-p/1393120#M165923 I have just bought a “nearly new” iPhone XR, when charging the phone the screen goes completely bonkers and have since researched and found there is an issue with this phone.<BR /><BR />I have no way of contacting O2 to return the phone for repair - you can’t call them, the live chat never works and there’s no contact form. I went to the Guru help section which then tells me to call or visit a store - but I can’t do either as the stores are closed and you can only speak to someone if your phone is lost or stolen!!!<BR /><BR />What do I do now? Thu, 24 Sep 2020 16:12:18 GMT Lisamh86 2020-09-24T16:12:18Z https://community.o2.co.uk/t5/Apple/iPhone-XR-Ghost-Touch/m-p/1393120#M165923 I have just bought a “nearly new” iPhone XR, when charging the phone the screen goes completely bonkers and have since researched and found there is an issue with this phone.<BR /><BR />I have no way of contacting O2 to return the phone for repair - you can’t call them, the live chat never works and there’s no contact form. I went to the Guru help section which then tells me to call or visit a store - but I can’t do either as the stores are closed and you can only speak to someone if your phone is lost or stolen!!!<BR /><BR />What do I do now? Thu, 24 Sep 2020 16:12:18 GMT https://community.o2.co.uk/t5/Apple/iPhone-XR-Ghost-Touch/m-p/1393120#M165923 Lisamh86 2020-09-24T16:12:18Z https://community.o2.co.uk/t5/Apple/iPhone-XR-Ghost-Touch/m-p/1393124#M165924 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3167724">@Lisamh86</a>&nbsp;</P><P>All stores have now reopened or you can call any of these numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;</P><P>Live chat may also pop up here if you hang around the page&nbsp;<A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A></P> Thu, 24 Sep 2020 16:15:55 GMT https://community.o2.co.uk/t5/Apple/iPhone-XR-Ghost-Touch/m-p/1393124#M165924 MI5 2020-09-24T16:15:55Z