https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384091#M165748 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4121324">@AndyK17</a>&nbsp;</P><P>You need to back up your old phone to iCloud or iTunes then sign out of iCloud and fully reset the phone.</P><P>Set up the new phone from the backup.&nbsp;</P><P><A href="https://support.apple.com/en-gb/HT204184" target="_blank">https://support.apple.com/en-gb/HT204184</A></P> Sun, 23 Aug 2020 22:58:31 GMT MI5 2020-08-23T22:58:31Z https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384089#M165747 <P>I'm about to upgrade from an iphone 5s to an iphone11 pro. What should I do with my current phone to prepare for this and how does the switch work in order to save contacts, photos, emails, apps, etc?</P> Sun, 23 Aug 2020 22:38:23 GMT https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384089#M165747 AndyK17 2020-08-23T22:38:23Z https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384091#M165748 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4121324">@AndyK17</a>&nbsp;</P><P>You need to back up your old phone to iCloud or iTunes then sign out of iCloud and fully reset the phone.</P><P>Set up the new phone from the backup.&nbsp;</P><P><A href="https://support.apple.com/en-gb/HT204184" target="_blank">https://support.apple.com/en-gb/HT204184</A></P> Sun, 23 Aug 2020 22:58:31 GMT https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384091#M165748 MI5 2020-08-23T22:58:31Z https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384658#M165761 <P>Hi there&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4121324">@AndyK17</a>&nbsp;let us know how it goes with your upgrade and if everything went ok with the set up? <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" />&nbsp;</P> Tue, 25 Aug 2020 16:39:18 GMT https://community.o2.co.uk/t5/Apple/Upgrade/m-p/1384658#M165761 Marjo 2020-08-25T16:39:18Z