topic Re: Paid - no e-mail confirmation in Apple

Paid - no e-mail confirmation

MarcelovskY — Sun, 02 Aug 2020 17:58:03 GMT

Hello, yesterday when checking out with apple air pods it said error and i was transferred to „save your basket” page, so i have saved my basket although did not know what happened with my order. O2 took money from my account but i do not have any order history, e-mail and i can not log in on „myo2” app because it says that the account will be ready up to 48 hours. Please help asap!

Re: Paid - no e-mail confirmation

Cleoriff — Sun, 02 Aug 2020 18:34:55 GMT

@MarcelovskY

You need to call O2 to check the status of your order.

All numbers in this guide

Re: Paid - no e-mail confirmation

MI5 — Sun, 02 Aug 2020 19:34:57 GMT

@MarcelovskY

Unless your order was completed, o2 won't have taken any money.
It is held in a shadow account pending the transaction and will be returned to you within 4 to 5 days.

Re: Paid - no e-mail confirmation

MarcelovskY — Thu, 06 Aug 2020 08:35:48 GMT

Hi, i rang them and i need to wait because the order was not placed, although I am already waiting 5 days and i don’t have my money + my o2 account is still not ready for me to use when i am trying to log in. What should I do?

Re: Paid - no e-mail confirmation

MI5 — Thu, 06 Aug 2020 10:51:02 GMT

@MarcelovskY

The time to return money is based on your bank policy.

You need to ask your bank.