topic Re: Incoming callers: Caller hears one ring and falls silent after one ring! in Apple

Incoming callers: Caller hears one ring and falls silent after one ring!

Anonymous — Thu, 28 Jul 2016 09:02:12 GMT

When a receiving incoming calls the Caller will hear the phone ring once and then silence as if the call has dropped, though my phone will continue to ring until either Voicemail kicks in or I hang up!

Wednesday 27/7/2016 - Reported the problem with O2 buy phone, explained that I had tried from two landlines as two location post codes LE7 and CV3 and two mobile phones. Testing of coverage of both locations were clear of any signal problems. Suggested visiting an O2 Guru.

Visited O2 Guru who again called from their phone and tested Sim Card on another phone giving the same result, replaced Sim Card commented that iPhone was also okay and suggested to call O2 Tech Support again whilst in store for any issues known to the them, spoke to O2 Tech Support and suggested that it may be TU Go App which is installed on phone as that is a known issue, advised that it could take up to 24 hours to right itself.

Thursday 27/07/2016 – Called phone from landline still same issue, deleted TU GO App completely.

iPhone is less than twelve months old, Important calls are being missed as a result of this problem.

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

MI5 — Thu, 28 Jul 2016 09:10:36 GMT

Has the Tugo bolt on completely gone or is it still showing in the bolt ons section of your MyO2?
http://www.o2.co.uk/myo2

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

Napotter — Sun, 02 Aug 2020 09:09:15 GMT

Did you ever get a solution to this as I’m having the exact same problem

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

MI5 — Sun, 02 Aug 2020 09:15:29 GMT

@Napotter

It's a known problem currently if you have an esim active on your account.

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

Napotter — Sun, 02 Aug 2020 10:48:45 GMT

Is there a solution to it

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

MI5 — Sun, 02 Aug 2020 11:26:57 GMT

Not yet but O2 are aware of it.

Re: Incoming callers: Caller hears one ring and falls silent after one ring!

Napotter — Sun, 02 Aug 2020 12:33:41 GMT

I’ve spoke to numerous people at o2 and none of them seem to have a clue