topic Re: calls forwarded from landline only ringing once in Apple

calls forwarded from landline only ringing once

Conor_B — Wed, 15 Jul 2020 13:09:02 GMT

Hi,

I have an issue where I have landline calls forwarded to my mobile (iphone XR). When a call comes through, it rings once and then either ends or goes to voicemail.

I have checked the setting and increased ring times etc but cannot figure out how to ring enough for me to answer the calls?

Any ideas gratefully received.

Thanks

Re: calls forwarded from landline only ringing once

Bambino — Wed, 15 Jul 2020 13:23:02 GMT

@Conor_B See if there's anything in this link that helps: https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: calls forwarded from landline only ringing once

Conor_B — Wed, 15 Jul 2020 13:35:03 GMT

thanks for the reply, the issue is not with the voicemail unfortunately. The issue is that my phone only rings once when I receive a diverted call. I have extended the ring time to 30 seconds but has made no difference.

Re: calls forwarded from landline only ringing once

jonsie — Wed, 15 Jul 2020 13:39:03 GMT

Does this still happen if you turn off voicemail @Conor_B

Re: calls forwarded from landline only ringing once

Conor_B — Wed, 15 Jul 2020 13:48:31 GMT

I hadn't thought of trying that, thanks for the reply. I have disabled voicemail and I'll see what happens. Thanks again

Re: calls forwarded from landline only ringing once

jonsie — Wed, 15 Jul 2020 13:59:11 GMT

Good luck

Re: calls forwarded from landline only ringing once

MI5 — Wed, 15 Jul 2020 14:49:44 GMT

@Conor_B

The problem is that the 30 seconds are being used up in the call handling process of diverting the call.

Turning off voicemail is the only way to extend the ringing of the phone.

Re: calls forwarded from landline only ringing once

Conor_B — Wed, 15 Jul 2020 14:51:58 GMT

Thanks for the reply, appreciate it. I have turned the voicemail off so fingers crossed!

Re: calls forwarded from landline only ringing once

MI5 — Wed, 15 Jul 2020 14:55:21 GMT

You're welcome

Re: calls forwarded from landline only ringing once

jonsie — Wed, 15 Jul 2020 15:02:15 GMT

Hope that sorts it for you @Conor_B and you're welcome