topic Re: Mobile data on iwatch in Apple

Mobile data on iwatch

Jb1511 — Fri, 26 Jun 2020 12:57:32 GMT

Upgrade to iwatch 5 now won't allow me to setup mobile data getting error code 04. Can anyone help

Re: Mobile data on iwatch

gmarkj — Fri, 26 Jun 2020 14:28:38 GMT

You need to call customer services and ask them to remove your old watch (takes 24 hours once you get through to someone who knows what they are doing).
Then you can follow the process of setting up the new watch.

Re: Mobile data on iwatch

Jb1511 — Fri, 26 Jun 2020 15:09:13 GMT

Ye that's the big problem after 2 hours and 5 different agents there is no one who appears to be able to do it.

Re: Mobile data on iwatch

Marjo — Mon, 29 Jun 2020 15:27:12 GMT

Hi @Jb1511 , how are you getting on with your Apple Watch data? Did you make any progress with this since you last posted?

Re: Mobile data on iwatch

Jb1511 — Mon, 29 Jun 2020 18:28:39 GMT

Hi like the other thread said you need someone at O2 who knows what they are doing. Got through to an agent called Vinu within about 15 minutes the problem was sorted. So to the other 3 agents and 2 Gurus I spoke to when you don't know something it would be better to say so instead of just pretending you are trying to help and frustrating the customers