topic Re: New Ipad in Apple

New Ipad

Susan68 — Tue, 23 Jun 2020 18:35:41 GMT

I have a new iPad 7th generation, it arrived with no SIM card and o2 sent a new one. I cannot use my iPad unless WiFi avail, it looks like sim not working and cannot get help

Re: New Ipad

Susan68 — Tue, 23 Jun 2020 18:37:33 GMT

Anybody any ideas

Re: New Ipad

Cleoriff — Tue, 23 Jun 2020 18:52:19 GMT

@Susan68

I think this is Wifi only, though I'll check with @MI5 ?

Re: New Ipad

Susan68 — Tue, 23 Jun 2020 18:47:33 GMT

No I have purchased mobile broadband and have 10 g if data

Re: New Ipad

Cleoriff — Tue, 23 Jun 2020 18:56:34 GMT

Have you activated the sim?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBroadband),T=Broadband_Case,CASE=46724

If having problems then contact O2. All numbers in this guide

0800 587 4005 is the best one to call

Re: New Ipad

MI5 — Tue, 23 Jun 2020 20:10:55 GMT

@Cleoriff

I think O2 sell the cellular version too.

@Susan68

Have you tried resetting your network settings and then rebooting the iPad?

Re: New Ipad

Cleoriff — Tue, 23 Jun 2020 21:38:01 GMT

Thanks for that Rich.

Re: New Ipad

MI5 — Tue, 23 Jun 2020 21:58:46 GMT

Welcome

Re: New Ipad

Susan68 — Thu, 25 Jun 2020 08:07:18 GMT

Thanks guys all fixed now 🙂

Re: New Ipad

MI5 — Thu, 25 Jun 2020 08:13:28 GMT

You're welcome

Re: New Ipad

Cleoriff — Thu, 25 Jun 2020 08:21:29 GMT

Good to hear @Susan68