topic Re: Apple Watch series 4 in Apple

Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 12:35:24 GMT

Hello, I have an Apple Watch series 4 that won’t Connect cellular data. I have the plan with o2 on my phone but on my watch it says no plan.
I have reset both devices a few times.
I was using this Watch before and I can’t remember If I accidentally cancelled plan data from it, I Definitely didn’t cancel with o2 .
Watch is connected to phone just cellular / mobile data isn’t. Both devices are also up to date.
I would appreciate any help. Thanks

Re: Apple Watch series 4

MI5 — Mon, 22 Jun 2020 12:39:27 GMT

@Claire0074

You need to call O2 to see if you have an active watch plan

The best number to call on appears to be 0800 587 4005

Re: Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 12:41:46 GMT

They said it’s on my account that I do, it’s also coming up on my phone that it’s active and I’m being charged for it

Re: Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 13:28:16 GMT

I keep getting reference code 04

Re: Apple Watch series 4

MI5 — Mon, 22 Jun 2020 13:35:39 GMT

@Claire0074 wrote:
I keep getting reference code 04

Usually that would mean it's a different watch to the one you are trying to activate.

Have you had a replacement watch @Claire0074 ?

Re: Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 13:46:18 GMT

I have yes

Re: Apple Watch series 4

MI5 — Mon, 22 Jun 2020 13:47:43 GMT

The old one needs to be deleted from your account @Claire0074

Call O2 again to get it removed.

Re: Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 13:55:51 GMT

I am having problems getting through to them
Or having them hang up.
A family member has the one that’s last linked to my account, does it make a difference having that ? Thanks

Re: Apple Watch series 4

MI5 — Mon, 22 Jun 2020 17:36:14 GMT

@Claire0074

If it's still on your account it will effect your new one.

Numbers here

The one ending in 4005 is best.

Re: Apple Watch series 4

Claire0074 — Mon, 22 Jun 2020 18:04:23 GMT

Thank you for your help M15 much appreciated

Re: Apple Watch series 4

MI5 — Mon, 22 Jun 2020 20:18:10 GMT

You're welcome