topic Re: Mobile internet not working in Apple

Mobile internet not working

SarahVN — Fri, 29 May 2020 23:19:57 GMT

Hi, my mobile internet is not working and hasn’t for a while. I think it might have been since I got a new second hand phone (i phone SE) a few months ago. I hadn’t really noticed till recently because of lockdown I’ve mostly been home and using the WiFi. How can I fix this? Do I need some settings sending or something?

Re: Mobile internet not working

Cleoriff — Fri, 29 May 2020 23:26:20 GMT

@SarahVN

Have a look at this guide

https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Make sure you have iData in the settings.

Re: Mobile internet not working

Martin-O2 — Wed, 03 Jun 2020 13:44:41 GMT

Hey @SarahVN are you still having issues with your mobile Internet or are things working now?

Re: Mobile internet not working

SarahVN — Fri, 05 Jun 2020 07:29:16 GMT

Hi, I’ve tried all those things and it still is not working 😕

Re: Mobile internet not working

MI5 — Fri, 05 Jun 2020 07:35:07 GMT

@SarahVN

Go to settings >Mobile data and make sure the slider is green (On).

Then scroll down that page and you will see all your apps listed.

Make sure all those sliders are green too.

Then go to Settings >General >Reset and scroll to Reset NETWORK settings.

Note, this will reset all network connections so you will lose any saved wifi passwords, but it will also reset your mobile data connection to O2.

Re: Mobile internet not working

SarahVN — Fri, 05 Jun 2020 12:59:54 GMT

Hi, I’ve just managed to speak to o2 on the phone. There was a bar left on my mobile data from when I reported my old phone lost. They just had to flick the switch from their end. All sorted now. Thanks for your responses.

Re: Mobile internet not working

MI5 — Fri, 05 Jun 2020 13:03:22 GMT

@SarahVN wrote:
There was a bar left on my mobile data from when I reported my old phone lost.

That would have helped us if you'd told us about it first