topic Re: eSIM on iPhone XR - some calls not getting through in Apple

eSIM on iPhone XR - some calls not getting through

granakas — Tue, 26 May 2020 20:14:47 GMT

Hi - I switched to an eSIM on an iPhone XR a couple months ago. However, some contacts have reported that they have been unable to reach me on my number now. When they ring, they say it rings a couple times and then says that I've hung up on them, but I never received the calls. Also, I've tried to ring a couple of contacts and it did something similar. However, my number works fine for other contacts (making and receiving calls). Any ideas? Thanks!

Re: eSIM on iPhone XR - some calls not getting through

MI5 — Tue, 26 May 2020 20:50:32 GMT

@granakas

It's a known issue with eSim.

No fix as yet.

Re: eSIM on iPhone XR - some calls not getting through

granakas — Wed, 27 May 2020 12:27:35 GMT

Ok, thanks. Do you know whether this is an O2-specific issue or a general eSim issue?

Re: eSIM on iPhone XR - some calls not getting through

MI5 — Wed, 27 May 2020 12:28:28 GMT

Only aware of it on O2 @granakas

Re: eSIM on iPhone XR - some calls not getting through

granakas — Wed, 27 May 2020 12:32:03 GMT

Thanks for the info!

Re: eSIM on iPhone XR - some calls not getting through

MI5 — Wed, 27 May 2020 12:39:13 GMT

You're welcome