topic Re: Repair in Apple

Repair

sashaashley-ox — Tue, 26 May 2020 14:21:30 GMT

where do I send my phone to be repaired? It's not insured and not due an upgrade until September. Did try calling customer services but no luck from them

Re: Repair

MI5 — Tue, 26 May 2020 14:33:50 GMT

@sashaashley-ox

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

Re: Repair

sashaashley-ox — Tue, 26 May 2020 14:42:39 GMT

I have looked on that website, I have had my phone longer than 30 days

Re: Repair

MI5 — Tue, 26 May 2020 14:44:13 GMT

@sashaashley-ox

Scroll down to "Our policy after 30 days"

Re: Repair

sashaashley-ox — Tue, 26 May 2020 15:17:04 GMT

I can’t do anything on the list such as back up etc. I can’t unlock my phone so can I still send it for repair?

Re: Repair

MI5 — Tue, 26 May 2020 17:52:08 GMT

Yes @sashaashley-ox

You have no choice....