topic Re: Phone wont charge in Apple

Phone wont charge

Jess7 — Tue, 05 May 2020 10:44:17 GMT

Had this problem before the phone wont charge at all i cant get through to anyone to report the phone what can i do

Re: Phone wont charge

jonsie — Tue, 05 May 2020 10:49:49 GMT

Try a different charger or lead if possible

Try gently cleaning the port to make sure no fluff has got in there

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

Re: Phone wont charge

Cleoriff — Tue, 05 May 2020 10:52:45 GMT

@Jess7

When did you buy the phone?

You would be better contacting the manufacturer if it's an iphone try Apple https://support.apple.com/en-gb

However, first thing to try is clean out the charge port of fluff etc. Use a toothpick or needles and do it gently. Charging ports collect a lot of debris.

If you need to contact O2, all numbers are in this guide.

Re: Phone wont charge

Cleoriff — Tue, 05 May 2020 10:53:34 GMT

*sighs* I give up.

Re: Phone wont charge

jonsie — Tue, 05 May 2020 11:01:24 GMT

@Cleoriff wrote:
*sighs* I give up.

Nah, you won't

Re: Phone wont charge

Cleoriff — Tue, 05 May 2020 11:08:25 GMT

@jonsie wrote:
@Cleoriff wrote:
*sighs* I give up.
Nah, you won't

You are simply up too early @jonsie . My routine says you hit this forum at 12md.

Re: Phone wont charge

jonsie — Tue, 05 May 2020 11:10:08 GMT

I had to get up early to empty the cat litter as it's bin day!

Re: Phone wont charge

Cleoriff — Tue, 05 May 2020 11:13:30 GMT

@jonsie wrote:
I had to get up early to empty the cat litter as it's bin day!

Crying with laughter now.