topic Re: Esim transfer to new iPhone in Apple

Esim transfer to new iPhone

JBycroft — Sun, 26 Apr 2020 19:28:48 GMT

I currently have an active esim on my iPhone XR, tomorrow my new iPhone 11 will arrive. When I transfer my XR data to the iPhone 11 will the esim settings transfer also or do I need a new esim pack. (I don’t have the qr code from the original esim pack)

Thanks

Re: Esim transfer to new iPhone

MI5 — Sun, 26 Apr 2020 19:38:57 GMT

@JBycroft

You'll need customer service to do the transfer

Re: Esim transfer to new iPhone

JBycroft — Tue, 28 Apr 2020 07:13:25 GMT

I’ve spoken to customer services who weren’t very helpful. They have sent me a new esim pack in the post. Can they not do the transfer over the phone ?

Thanks

Re: Esim transfer to new iPhone

Cleoriff — Tue, 28 Apr 2020 07:16:43 GMT

Hi @JBycroft

All info about Esim activation is in this link. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Re: Esim transfer to new iPhone

MI5 — Tue, 28 Apr 2020 07:25:04 GMT

You would like to think so but nothing ever easy with O2.

Re: Esim transfer to new iPhone

JBycroft — Wed, 29 Apr 2020 21:09:20 GMT

Recieved the esim pack today and added it to my new iPhone but my phone number isn’t showing as linked to the esim.

I think I need my original physical sim (which I no longer have) to perform a sim swap.

I will ring again in the morning, what a joke this is. Had no phone since Monday now.

Re: Esim transfer to new iPhone

Img23 — Sun, 08 Jan 2023 16:45:58 GMT

How did you resolve this issue @JBycroft

Grateful for any help!

Re: Esim transfer to new iPhone

Cleoriff — Sun, 08 Jan 2023 19:14:48 GMT

@JBycroft @Img23 I will tag @O2Sarah- to the post. Hopefully she will be able to help after 8am tomorrow.

Re: Esim transfer to new iPhone

O2Sarah- — Mon, 09 Jan 2023 08:44:48 GMT

Thanks for the tag @Cleoriff

@JBycroft and @Img23 I will send you a private message to check your accounts.

Re: Esim transfer to new iPhone

Cleoriff — Mon, 09 Jan 2023 10:42:36 GMT

Thanks so much @O2Sarah- x