topic Order confirmation in Apple

Order confirmation

Lucia — Fri, 24 Apr 2020 19:45:43 GMT

I ordered a pair of AirPods earlier today, but I haven’t received a confirmation email. The money has been taken out of my account.
How do I know that my order has gone through?

Re: Order confirmation

jonsie — Fri, 24 Apr 2020 19:48:21 GMT

It\s probably still being processed.

Expect an email in the morning

If not give them a call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Re: Order confirmation

MI5 — Fri, 24 Apr 2020 19:49:27 GMT

@Lucia

You'll get an email when your purchase is processed but they could be put of stock, so may not be immediate.

Also check your span folder, just in case......