topic Re: Apple Watch - Mobile Data - reference code 15 in Apple

Apple Watch - Mobile Data - reference code 15

Tippo — Mon, 20 Apr 2020 10:36:38 GMT

I’m trying to set up my new watch (series 4) but can’t set up mobile data. It says there’s an error and tells me to call 202 quoting reference code 15 - tried calling them but apparently none of the departments that can help are open and I’ve been told to wait until the Covid restrictions are lifted. Both watch and phone (XR) are up to date - does anybody have any suggestions? I bought the watch specifically for the cellular aspect because of restrictions at work. Thanks

Re: Apple Watch - Mobile Data - reference code 15

David1978 — Mon, 20 Apr 2020 10:51:46 GMT

I would like to know also. I have the same issue

Re: Apple Watch - Mobile Data - reference code 15

MI5 — Mon, 20 Apr 2020 10:54:15 GMT

Do you both have permission given to motion and fitness in settings?

Re: Apple Watch - Mobile Data - reference code 15

Nathan5 — Mon, 20 Apr 2020 11:02:29 GMT

I recieved my Apple watch today and also have the same issue.

Re: Apple Watch - Mobile Data - reference code 15

Nathan5 — Mon, 20 Apr 2020 11:06:20 GMT

Hello, yes the motion and fitness works, mine is a problem when i try to set up mobile data. I select the option on my iPhone then it pops up with an error saying call O2 and quote reference 15, but due to their reduced service I am unable to do this

Re: Apple Watch - Mobile Data - reference code 15

Dawsonator — Mon, 20 Apr 2020 11:24:01 GMT

I am also having the same message come up on my series 5 watch. Everything else is working but data connection message the same and getting frustrated just keep getting fobbed off by 02 on hold for 30/40 mins at a time internet just says iOS device is not activated with that code but no one is able to help

Re: Apple Watch - Mobile Data - reference code 15

Dawsonator — Mon, 20 Apr 2020 11:28:23 GMT

If I press on data on watch it says no data plan. But if I go onto 02 app it shows the plan attached to the phone number.
I have reset everything including watch unpaired and paired again (twice) reset network setting on phone and turned phone off and on again

Re: Apple Watch - Mobile Data - reference code 15

jonsie — Mon, 20 Apr 2020 11:31:14 GMT

I must be a system error affecting many people

Re: Apple Watch - Mobile Data - reference code 15

Cleoriff — Mon, 20 Apr 2020 11:33:43 GMT

@jonsie wrote:
I must be a system error affecting many people

Like all the other system errors!!

Re: Apple Watch - Mobile Data - reference code 15

Michelle28 — Mon, 20 Apr 2020 11:36:58 GMT

Happening to me too.

Re: Apple Watch - Mobile Data - reference code 15

Michelle28 — Mon, 20 Apr 2020 13:16:35 GMT

Has yours been resolved ?

Re: Apple Watch - Mobile Data - reference code 15

Tippo — Mon, 20 Apr 2020 14:12:48 GMT

Mine hasn’t been resolved yet.

Re: Apple Watch - Mobile Data - reference code 15

mglw73 — Mon, 20 Apr 2020 14:33:39 GMT

I've also got a simialr issue with a new apple watch that arrived today.

Whilst I have been fopped off multiple times y call centre staff, one thing I've noticed is the number against which the watch is linked to, the phone IMEI data is out of date.

My account / number in my02 still refers to an old handset that was upgraded / replaced last summer.

I think had I still been in posession of my old hand set, then it wuld have worked?

Re: Apple Watch - Mobile Data - reference code 15

Michelle28 — Mon, 20 Apr 2020 14:37:25 GMT

No I have everything in working order and have a brand new contract Apple 11 pro max and now the series 5 watch and mine isn’t working still. Just says error 15 and to call them. I’m still getting thing through I just need to be in range of my phone. Which is not ideal

Re: Apple Watch - Mobile Data - reference code 15

jonsie — Mon, 20 Apr 2020 14:39:08 GMT

I think there is a widespread problem with watch data....

Re: Apple Watch - Mobile Data - reference code 15

Cleoriff — Mon, 20 Apr 2020 16:59:55 GMT

@jonsie wrote:
I think there is a widespread problem with watch data....

I agree. So many posts with similar problems!

Re: Apple Watch - Mobile Data - reference code 15

Molly-maesDad — Mon, 20 Apr 2020 18:25:05 GMT

I also received my watch today and have the same issue!

Re: Apple Watch - Mobile Data - reference code 15

MI5 — Mon, 20 Apr 2020 20:22:08 GMT

I'm fairly confident that everyone has today.

Re: Apple Watch - Mobile Data - reference code 15

AshleyDay76 — Tue, 21 Apr 2020 00:11:30 GMT

Me and my partner received our watches yesterday and we are also having the same issues

Re: Apple Watch - Mobile Data - reference code 15

KikiB — Tue, 21 Apr 2020 02:15:05 GMT

Same issue here too!