topic Re: iPhone 11 Pro in Apple

iPhone 11 Pro

Aqib — Tue, 14 Apr 2020 22:54:00 GMT

I have received my iPhone 11 pro today during set up I synced it with my previous iPhone that went all well then it directed me to update and install phone so I clicked update and ever since it restarted the Apple logo is on loop it sounds like the phone is on because when I charge I hear the sound if I touch the screen there’s a vibration but that black screen with the logo appearing and disappearing keeps happening has anyone ever had this problem and does anyone have a solution ??

Re: iPhone 11 Pro

MI5 — Tue, 14 Apr 2020 23:06:03 GMT

@Aqib

Are you connected to iTunes on oc or syncing through iCloud?

If you connect to iTunes on oc it should recognise a phone in distress.

Re: iPhone 11 Pro

Aqib — Wed, 15 Apr 2020 01:05:54 GMT

Hi Mate I appreciate the reply I have tried to connect via pc/laptop iTunes but for some reason it does not connect to iTunes it’s a brand new phone so not sure why it don’t recognise the device

Re: iPhone 11 Pro

MI5 — Wed, 15 Apr 2020 07:24:59 GMT

@Aqib

Have you tried just holding the power button for 30 seconds?

Re: iPhone 11 Pro

Aqib — Wed, 15 Apr 2020 13:53:05 GMT

After getting your reply I decided to connect to laptop/iTunes again pressing volume up volume down then holding side button until iTunes logo appeared from there I just restored my phone and I’m happy to confirm it is sorted now I really appreciate your help thank you.

Re: iPhone 11 Pro

MI5 — Wed, 15 Apr 2020 14:21:40 GMT

Pleased to hear that 👍