topic Re: Error code reference 30 in Apple

Error code reference 30

Laith — Mon, 06 Apr 2020 12:31:27 GMT

I’ve been having this issue for two months now, I can’t seem to find a solution, even though I restarted the watch, erased it and done all the necessary steps. And still can’t seem to sort this error. I feel like its unfair to even pay the bill for the watch as I’m not using it as much due to this issue.
What happens is when I try to set up the esim, it takes me to O2 website enter email & password, and then the error occurs withreference number 30.
Did anyone find a solution for this problem yet?

Re: Error code reference 30

jonsie — Mon, 06 Apr 2020 12:32:25 GMT

Any chance of Guru help here @Marjo ?

Re: Error code reference 30

Martin-O2 — Thu, 09 Apr 2020 09:42:24 GMT

Hey @Laith I've dropped you a private message on this one.

Re: Error code reference 30

Martin-O2 — Thu, 09 Apr 2020 11:31:11 GMT

@Laith our Guru team have refreshed your account and have asked you to try again in 24 hours. If this doesn't work then let me know and we'll raise a case with the network team for you.

Re: Error code reference 30

Laith — Thu, 09 Apr 2020 12:20:39 GMT

Thanks Martin. Appreciated.

Re: Error code reference 30

Martin-O2 — Thu, 09 Apr 2020 15:55:33 GMT

No worries @Laith! Let me know how it goes after the 24 hour period and if you're still having issues I'll get a case raised Tuesday.

Re: Error code reference 30

HaynesG — Fri, 22 May 2020 18:42:02 GMT

Hi, Just a quick one.

I'm having the same frustrating issue after changing my iphone from a 7 to an 11. Did the reset fix the problem?