topic iPhone 11 not ringing for callers in Apple

iPhone 11 not ringing for callers

Punio75 — Wed, 18 Mar 2020 10:48:18 GMT

Bit of a strange one.. that I've had for a few weeks.

Basically when someone rings me I hear it ringing through perfectly.

However from their end callers are telling me that it rings once and then goes silent. So they are tempted to end the call.

I've look at settings on the iphone 11 (do not disturb etc..) but all seems fine.

Is this an Apple thing or an o2 thing?

Re: iPhone 11 not ringing for callers

MI5 — Wed, 18 Mar 2020 11:06:32 GMT

Ah, that is an issue with esim that o2 are aware of already.

Re: iPhone 11 not ringing for callers

Cleoriff — Wed, 18 Mar 2020 11:07:56 GMT

@Punio75

Unless someone else answers, then give Apple support a call https://support.apple.com/en-gb/contact

Re: iPhone 11 not ringing for callers

Punio75 — Wed, 18 Mar 2020 13:35:39 GMT

Thanks guys.

I guess the question is next: have o2 got anywhere with a solution?

Re: iPhone 11 not ringing for callers

MI5 — Wed, 18 Mar 2020 13:36:16 GMT

No idea mate.
It could take months for O2 to sort it out.

Re: iPhone 11 not ringing for callers

Punio75 — Mon, 06 Apr 2020 12:37:55 GMT

Well, I've now changed my tariff.

With this, they sent me a new sim.

However the problem remains...

Re: iPhone 11 not ringing for callers

MI5 — Mon, 06 Apr 2020 12:39:27 GMT

You got a watch on your contract too?

Re: iPhone 11 not ringing for callers

Number_3 — Mon, 06 Apr 2020 15:04:51 GMT

As alluded to above ( dont get to say that often ) i also have this issue but have the apple watch, recently swopped to the 11 pro so its def not the phone as my issue was there before swopping. O2 have been looking into this for quite a few months, i was told was to do with the apple watch but then that also has an Esim, so could well be the Esim. Last i heard they had a potentual fix but no update as of yet.

Mark