topic Re: Live Chat in Apple

Live Chat

Lee12138 — Mon, 09 Mar 2020 02:14:32 GMT

How to find my last live chat record in O2 app?

Re: Live Chat

pgn — Mon, 09 Mar 2020 06:23:55 GMT

Unfortunately, O2 do not store webchat records in your MyO2 - would be great if they did, it has been requested as a Feature enhancement over the years!

If you did not print it to a file, or ask for it to be sent to your e-mail before closing the call/session, it is gone.

Check in your spam, if you never saw it despite having asked for it to be e-mailed to you during the session, @Lee12138.

I don't know if anyone has been able to get O2 to e-mail them the stored record from the O2 side on request, maybe the Forum admins @Martin-O2 or @Marjo can follow-up?

Re: Live Chat

Dorel — Mon, 09 Mar 2020 08:50:58 GMT

Hello

Re: Live Chat

MI5 — Mon, 09 Mar 2020 08:53:34 GMT

@Dorel

You can find live chat here

This is a customer forum, not O2.

Re: Live Chat

Frankie11 — Mon, 09 Mar 2020 10:03:27 GMT

Hi. I would like to change my direct debit details starting April

Re: Live Chat

MI5 — Mon, 09 Mar 2020 10:09:56 GMT

@Frankie11 wrote:
Hi. I would like to change my direct debit details starting April

@Frankie11

You can change the bank details in your MyO2.

Follow the link to "Manage my details" http://www.o2.co.uk/myo2

However, if you want to change the payment date, you must call customer services on 202