topic Re: Unlocking in Apple

Unlocking

MrsFox — Thu, 02 Jan 2020 12:46:48 GMT

I have tried a couple of times to unlock a second hand iphone 8plus. I have put a pay as you go sim in and topped up £10 and made several calls.

None of them have worked i get a message back saying

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The IMEI - ***************has not been used on our network with the MPN
provided, so it will not be possible to unlatch it.

I just read something about £15 top up but also that it is free?

Any help would be appreciated

TIA

Re: Unlocking

MI5 — Thu, 02 Jan 2020 12:59:02 GMT

@MrsFox

Help here

Make sure the phone updates in your MyO2 http://www.o2.co.uk/myo2 then use the link from the device details to unlock, but try a different sim first as it may not be locked.

Re: Unlocking

MrsFox — Thu, 02 Jan 2020 13:11:38 GMT

Thanks for the reply
Updates to what? In my 02 under my device it list the phone number and an unlock link, when I access the link and enter the imei number it says already submitted for unlocking. The phone is definitely locked to o2

Re: Unlocking

MI5 — Thu, 02 Jan 2020 13:56:32 GMT

@MrsFox

Does the IMEI number of the phone match your MyO2 also?

Can you connect phone to iTunes on your PC?

Re: Unlocking

MrsFox — Thu, 02 Jan 2020 14:19:02 GMT

where would i find that? I am using the 02 webpage >my02> my device all i can see is the phone number listed. I can connect it to itunes on my pc yes

Re: Unlocking

MI5 — Thu, 02 Jan 2020 14:35:54 GMT

@MrsFox

It should give the IMEI number u Der device details and if it doesn't match the phone you are trying to unlock it will fail.

You can also call customer service to give the IMEI manually

Re: Unlocking

MrsFox — Thu, 02 Jan 2020 18:36:22 GMT

I will try that, Thanks