topic Re: Porting number over to O2 in Apple

Porting number over to O2

jools619 — Tue, 03 Dec 2019 09:49:20 GMT

Hi

My phone number is due to port over to O2 today

This morning I have seen it has left my old iphone 6S as I see 'No Service'

However on my new iPhone 11 Im still seeing the temproray O2 number I was issued with so my number hasnt yet ported over.

Just wondering how long roughly does it take to refresh on my new phone?

Thanks

Jools

Re: Porting number over to O2

MI5 — Tue, 03 Dec 2019 09:53:11 GMT

@jools619

It could take a few hours. Keep rebooting until you get a signal.

Also go to Settings >Phone >My number and edit that to your correct number so that iMessage and facetime can activate.

Re: Porting number over to O2

jools619 — Tue, 03 Dec 2019 10:07:50 GMT

I have a full signal as im on my temporary o2 number that I got with the new iphone.

I have tried to change the number in Settings >Phone >My number but when I do save it and then go back into the settings its reverted back to this temporary number

Spoke to live chat and they said keep turning the phone off and on during regular intervals.

thanks

Re: Porting number over to O2

MI5 — Tue, 03 Dec 2019 10:58:37 GMT

@jools619

Yeah, as I said, the process has started so keep rebooting until it switches over.

Re: Porting number over to O2

TallTrees — Tue, 03 Dec 2019 20:20:07 GMT

Hi @jools619
Everything ok now?
Welcome to the o2 community forum 😁

Re: Porting number over to O2

Martin-O2 — Wed, 04 Dec 2019 18:56:55 GMT

Hows it going @jools619! Did your number port complete successfully?

Re: Porting number over to O2

jools619 — Wed, 04 Dec 2019 22:03:49 GMT

Sorry everyone yes the porting went through yesterday afternoon 👍

Re: Porting number over to O2

MI5 — Wed, 04 Dec 2019 22:07:26 GMT

Good to hear

Re: Porting number over to O2

TallTrees — Wed, 04 Dec 2019 22:38:35 GMT

So pleased everything ok @jools619

Re: Porting number over to O2

Martin-O2 — Thu, 05 Dec 2019 09:50:02 GMT

Great news @jools619! Thanks for letting us know.