topic Re: Apple E Sim IPad Wifi Extra on London Underground in Apple

Apple E Sim IPad Wifi Extra on London Underground

Simonb1 — Tue, 05 Nov 2019 19:09:05 GMT

Connected an o2 IPad 11 pro with an E Sim.

When on London Underground I can no longer access the Wi-Fi Extra which is offered via Virgin Media.

Using a standard sim the Wi-Fi Extra uses EAP authentication to verify that you are a Pay Monthly/Business Customer.

The Wi-Fi at the underground station was working as I was able to use a corporate device on o2 Wi-Fi extra.

As the o2 has a policy that you cannot receive a text message on an iPad you can’t sign up to o2 Wi-Fi either. Neither can you remove the SIM and place it into a phone to receive the SMS as it’s a virtual SIM.

Can o2 look into this and provide a solution?

One way around it would be to install a profile onto the Apple IPad which would authenticate itself so you can login to Wi-Fi.

As I can’t receive a text message for a sim swap o2 customer services are having to send an old school SIM card so I can go back to being able to fully use my IPad on cellular data and LU VM Wi-Fi.

Re: Apple E Sim IPad Wifi Extra on London Underground

MI5 — Tue, 05 Nov 2019 19:35:53 GMT

@Simonb1

Wifi extra does not currently work with esim, sorry.

Re: Apple E Sim IPad Wifi Extra on London Underground

rsg444 — Mon, 18 Nov 2019 17:02:44 GMT

Finally an answer! M15 thanks for confirming what the O2 customer services and "gurus" and technical "experts" have been unable to do for the past 2 months. I think O2 should make it clear that switching to an eSim means no more Wifi Extra. Talk about rushing out a product without full end to end testing.

Re: Apple E Sim IPad Wifi Extra on London Underground

MI5 — Mon, 18 Nov 2019 17:09:00 GMT

Give it time for customers to complete the testing