topic Caller not hearing ringtone in Apple

Caller not hearing ringtone

DB6815 — Fri, 25 Oct 2019 19:02:55 GMT

I recently got an Apple Watch 4 cellular. Since then when people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connecting or not and often hang up before I get a chance to answer. Any clues as to why this is happening?

Re: Caller not hearing ringtone

MI5 — Fri, 25 Oct 2019 20:50:15 GMT

@DB6815

This has been reported before and is an account issue that you'll need to report to customer service for them to investigate for you

Re: Caller not hearing ringtone

EmilieT — Mon, 28 Oct 2019 14:53:51 GMT

Hi @DB6815, and welcome to the community

Did you get a chance to report the issue to Customer Service, as suggested above? Do you need any further help?

Re: Caller not hearing ringtone

Number_3 — Mon, 28 Oct 2019 17:17:53 GMT

HI @DB6815 @EmilieT

I reported this month or so back, still no fix with my account 😞

i get the occational text saying they are still working on the problem, which is nice ..

Re: Caller not hearing ringtone

EmilieT — Tue, 29 Oct 2019 08:34:38 GMT

@Number_3 wrote:

HI @DB6815 @EmilieT

I reported this month or so back, still no fix with my account 😞

i get the occational text saying they are still working on the problem, which is nice ..

@Number_3 I'm afraid if they're working on it already there's very little I can do, but it's great info for @DB6815 who should definitely also report it for their own account, so it can be worked on as well

Re: Caller not hearing ringtone

Pdoddze — Fri, 14 Feb 2020 16:52:45 GMT

I have exactly the same issue and I also have apple watch 4 celluarlar which has been ongoing since the beginning of the year. It stareted then although for the previous 5 months it was fine. Customer service arent getting anywhere.. tried new SIM.

Message left today was O2 are rolling out a big fix but it all needs to be checked as it effects a lot of callers.. If it is a common fault then why was it such a mystery to them when I called about it.. Never ever had theses sorts of issues with previous networks. Getting to the point where I just want to cancel my contract and leave.

Re: Caller not hearing ringtone

NoxersGB77 — Fri, 01 May 2020 07:09:43 GMT

I’m having the exacts same issue and at the moment im unable to contact Customer services. Has anyone been given a fix for this? So frustrating when working from home and becoming dependent on mobile calls and having to call everyone back.

Re: Caller not hearing ringtone

VicSneds — Wed, 10 Jun 2020 21:17:20 GMT

Have you guys had a fix for this? If so... how?

Re: Caller not hearing ringtone

Nicnacs79 — Thu, 18 Jun 2020 14:19:04 GMT

I also have this issue, started when I got an Apple Watch. I’ll contact O2 in the meantime but would be interested to know if anyone has a good outcome.

Re: Caller not hearing ringtone

gmarkj — Thu, 18 Jun 2020 14:37:36 GMT

It is a known issue which (from memory) is linked to eSim usage on o2.
I'll see if I can find some links to confirm...

Re: Caller not hearing ringtone

Napotter — Sun, 02 Aug 2020 10:31:09 GMT

Has anybody found a fix for this yet? Had this issue since I purchased phone and watch in June. Spoke to so many guys at o2 but no one seems to have a clue what I’m on about

Re: Caller not hearing ringtone

MI5 — Sun, 02 Aug 2020 11:27:52 GMT

Not yet apart from reverting back to a physical SIM card.

Re: Caller not hearing ringtone

Napotter — Sun, 02 Aug 2020 12:34:33 GMT

I have a physical sim in my iPhone already

Re: Caller not hearing ringtone

MI5 — Sun, 02 Aug 2020 12:41:34 GMT

Apple Watch?

Re: Caller not hearing ringtone

Napotter — Sun, 02 Aug 2020 12:52:42 GMT

Series 5 so I assume that has a esim

Re: Caller not hearing ringtone

Napotter — Mon, 03 Aug 2020 05:24:25 GMT

Does the Apple Watch take a physical sim

Re: Caller not hearing ringtone

MI5 — Mon, 03 Aug 2020 08:12:19 GMT

@Napotter wrote:
Does the Apple Watch take a physical sim

@Napotter

No, esim only

Re: Caller not hearing ringtone

Pdoddze — Mon, 21 Jun 2021 19:40:59 GMT

So after about 8 months O2 fixed this issue last year. I have upgraded to a new Iphone 12 about 4 weeks ago which was all working fine until today.. Now the issue I had previously is back. Called customer services who have opened the old ticket again. Come on O2 this is just not acceptable. Have said this time if they dont sort it in 48 hours then they can have have everything back and I will move networks as i am not prepared to go through months of chasing them again to get them to fix their issue.