topic Re: iPhone 6 stuck in re boot loop after upgrade in Apple

iPhone 6 stuck in re boot loop after upgrade

Susanne — Wed, 23 Oct 2019 11:48:05 GMT

Hi, I've just upgraded my iPhone 6s to IOS 11 and it is now stuck in a reboot loop - black screen and apple logo. its been like it since 10 pm last night - Has anyone managed to overcome this?

Re: iPhone 6 stuck in re boot loop after upgrade

MI5 — Wed, 23 Oct 2019 12:20:40 GMT

@Susanne

You need to connect to iTunes in DFU mode and iTunes will sort it out for you..

https://help.ifixit.com/article/108-dfu-restore

Re: iPhone 6 stuck in re boot loop after upgrade

EmilieT — Thu, 24 Oct 2019 07:41:35 GMT

Good morning @Susanne, and sorry to hear you're having some issues with your iPhone! Did you get a chance to try the above suggestion yet?

Re: iPhone 6 stuck in re boot loop after upgrade

Susanne — Thu, 24 Oct 2019 07:54:13 GMT

Hi @MI5 Thanks for your reply. I cant do this without losing data, any other thoughts?

Re: iPhone 6 stuck in re boot loop after upgrade

Susanne — Thu, 24 Oct 2019 07:55:15 GMT

I did but it would have meant I would have lost my data which I am trying to avoid!

Re: iPhone 6 stuck in re boot loop after upgrade

MI5 — Thu, 24 Oct 2019 08:03:09 GMT

@Susanne

After the process completes you will have the oportunity to restore the phone from your latest backup, so if you have been backing up as you should be, you won't lose anything.

Re: iPhone 6 stuck in re boot loop after upgrade

Susanne — Thu, 24 Oct 2019 08:15:58 GMT

That's the problem, I didn't back up before I did the upgrade

Re: iPhone 6 stuck in re boot loop after upgrade

MI5 — Thu, 24 Oct 2019 08:17:57 GMT

Oh dear.....
I can't see any other way of getting it back though.
Is your cloud backup turned on?

Re: iPhone 6 stuck in re boot loop after upgrade

Cleoriff — Thu, 24 Oct 2019 08:43:18 GMT

Would @Susanne be better off making an appointment at the Apple store or even contacting them?

https://www.apple.com/uk/contact/

Re: iPhone 6 stuck in re boot loop after upgrade

Susanne — Thu, 24 Oct 2019 08:44:46 GMT

Hi @Cleoriff, yes might be the best idea, I was just hoping to be able to find a quick fix

Re: iPhone 6 stuck in re boot loop after upgrade

MI5 — Thu, 24 Oct 2019 08:49:18 GMT

Be sure to let us know what Apple say

Re: iPhone 6 stuck in re boot loop after upgrade

Cleoriff — Thu, 24 Oct 2019 08:58:40 GMT

I hope they can sort it @Susanne . Fingers crossed

Re: iPhone 6 stuck in re boot loop after upgrade

MI5 — Thu, 24 Oct 2019 09:01:55 GMT

They will, but it's doubtful that anything not backed up will be saved.
They will just reinstall the firmware to get the phone running.