topic Re: Apple Watch Series 5 Error Code 30 issue in Apple

Apple Watch Series 5 Error Code 30 issue

drmsa — Sat, 21 Sep 2019 23:17:37 GMT

Hi guys. Really trying to seek some help to sort the error 30 problem on my new Apple Watch series 5.
Had contacted O2 direct earlier today given where I was handed a NIC number and advised will be contacted by a software engineer. No contacts subsequently. However have noticed people getting help on the forum so would really appreciate any help in sorting this out for me please. @EmilieT

Re: Apple Watch Series 5 Error Code 30 issue

MI5 — Sat, 21 Sep 2019 23:37:27 GMT

@drmsa

This helped someone yesterday with the same issue.

Not sure how you've tried to set it up but reset the watch and follow this:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch

Open the Watch app on your iPhone and tap on ‘Mobile Data’.

Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.

Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

It can take up to 24 hours to activate, but sometimes it might take a little longer.

To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.

Re: Apple Watch Series 5 Error Code 30 issue

jonsie — Sat, 21 Sep 2019 23:53:37 GMT

@EmilieT is on holiday for a week so if you are still having problems after trying the above then perhaps @Martin-O2 or @Marjo can help when they are back in the office on Monday.

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Sun, 22 Sep 2019 03:04:31 GMT

Thank you both for your guidance on this. I have tried the above steps a number of times already unfortunately keep getting the error code 30.

Thank you once again.

Re: Apple Watch Series 5 Error Code 30 issue

Bambino — Sun, 22 Sep 2019 03:48:31 GMT

@drmsa It's new. Take it into an Apple store.

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Sun, 22 Sep 2019 04:07:53 GMT

But it doesn’t appear to be an Apple problem. It’s O2 issue.
So really can’t see any advantage in taking it to Apple Store.

Re: Apple Watch Series 5 Error Code 30 issue

Bambino — Sun, 22 Sep 2019 04:40:04 GMT

@drmsa It's possible that someone in the Apple store has seen this issue before and knows how to resolve it. If you have a store nearby there's no harm in trying. If you think it's an O2 issue and the workaround mentioned earlier hasn't helped you should speak to customer service.

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Sun, 22 Sep 2019 09:14:23 GMT

Just an update contacted O2 customer Services this morning advise they know what the problem is but needs to be dealt with the technical back office team!? Given me another NIC number and advised to wait to hear from them.
Will keep you all posted.
Thanks.

Re: Apple Watch Series 5 Error Code 30 issue

Bambino — Sun, 22 Sep 2019 11:51:44 GMT

That's good news @drmsa, but I wouldn't sit around waiting to hear from them. They don't have a great reputation for getting back to customers. If you don't hear from them by Tuesday you should probably chase it up yourself. Good luck. Hope you get it sorted. Please come back and let us know how you got on.

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Mon, 23 Sep 2019 05:55:20 GMT

Woke up to this message on my iPhone - We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help.
Checked the watch app on the phone stated I am up and running now - this is where it used to show the error earlier. However when checked the watch itself - on Mobile Data - on Plan - O2 but Status - No Connection!!?
Looks like but longer with the waiting game.

Re: Apple Watch Series 5 Error Code 30 issue

Marjo — Mon, 23 Sep 2019 11:20:50 GMT

Hi @drmsa , sorry to hear you're having some frustrations with trying to connect your Apple Watch. Keep us posted on how you're getting on with this. Sounds like it's being looked into already, but if you get stuck again I'm happy to have a look for you on our end.

Cheers for the tag @jonsie and for the troubleshooting and advice so far @MI5 , @Bambino !

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Mon, 23 Sep 2019 11:25:26 GMT

Hi @Marjo, thanks for your reply.

Just to update, i received a phone call from the support team this morning who basically suggested ride out the 24 hours from the time i received the morning text and it should all work, however if it doesn't they will be ringing me back on Wednesday again to help sort out.

No further progress since. Still showing the same as Mobile Data status as No Connection.

Any help would be highly appreciated @Marjo

Re: Apple Watch Series 5 Error Code 30 issue

MI5 — Mon, 23 Sep 2019 11:37:09 GMT

It has been taking between 48 to 72 hours recently to provision watch data.

Re: Apple Watch Series 5 Error Code 30 issue

Vampkiller — Tue, 24 Sep 2019 16:50:27 GMT

your lucky im still waiting its been a month since i got the apple watch 4 , and still no where forward getting error 30

Re: Apple Watch Series 5 Error Code 30 issue

jonsie — Tue, 24 Sep 2019 17:00:29 GMT

@Marjo?

Re: Apple Watch Series 5 Error Code 30 issue

drmsa — Tue, 24 Sep 2019 18:00:14 GMT

Just to keep everyone posted...my Apple Watch seems to be completely functional today. It shows up as connected and have used it a few times when out and about - no issues. So the conclusion really is that it does take time to basically sync to the ?servers at O2.

Hopefully it stays like this and I have no further issues going ahead.

Thank you for all your support and help during this time.

Re: Apple Watch Series 5 Error Code 30 issue

Marjo — Wed, 25 Sep 2019 10:42:50 GMT

Perfect, good to hear and thanks for the update @drmsa - I was about to send you a PM to get someone to have a closer look for you today, but glad to hear it's now working for you.

@Vampkiller I remember we were looking into this earlier this month for you. Sorry to hear you're still having trouble connecting. 😞 Happy to see if I can get an update for you about it in my colleague's absense and get one of our Gurus to take another look. I'll drop you a private message shortly to connect further!

Re: Apple Watch Series 5 Error Code 30 issue

GallowayLass — Fri, 27 Dec 2019 19:31:14 GMT

I got a 5 watch on Christmas Day and can’t get a mobile data contract. I have completed the setup and paired the watch to my phone. Also have updated the watch to the latest version of the software. When I click through from the app on my phone, and go to setup mobile data it takes me to My o2 and I login and get as far as the screen where it says I have to choose a data plan from the list and click next. Trouble is there are no plans there to choose from.
Today I rang o2 and didn’t get anywhere. First of all they needed to know where the watch was purchased from. I have no idea as it was a gift. Then I was told there was no Apple Watch linked to my phone number. I find that hard to believe as twice today, people rang me and when my phone rang, so did the watch on my wrist. The end up that a guru was consulted at their end who told the representative that there was a known issue that was preventing people setting up a data plan and that there was no closure date as to when they expected to have the issue fixed. Also, they cannot put a note on my account to text me to tell me when the issue is resolved as “it doesn’t work that way”!
I am also having trouble using Apple Pay on the watch. It worked fine the first time I tried it on Boxing Day but twice today, it would not work in different shops.
Has anybody else had this problem and knows how to fix it? Many thanks.

Re: Apple Watch Series 5 Error Code 30 issue

MI5 — Fri, 27 Dec 2019 19:38:10 GMT

@GallowayLass

@Martin-O2 is able to help. Drop him a private message.

Re: Apple Watch Series 5 Error Code 30 issue

GallowayLass — Sat, 28 Dec 2019 15:40:18 GMT

Thank you Martin but I tried again late last night mainly to get a screenshot of what was happening and there was now a data plan so I added it. It took ages to process but it’s working. Now all I have to do it get o2 to honour the six months free that my husband was promised when he bought the watch. If not, I will not let it roll over beyond the first month. Phone contract is also up in two months so could move provider then.