topic Apple Watch not activating in Apple

Apple Watch not activating

BuggsUK — Sat, 21 Sep 2019 17:38:48 GMT

So I swapped my sim over to esim and that’s working fine but the data plan will not activate on my watch.

Tried resetting the watch and repairing.

Spoken to Customer Service and time to wait 24 hours but when I leave the watch app and go back it asks to add a data plan no sign of it pending.

Re: Apple Watch not activating

MI5 — Sat, 21 Sep 2019 18:05:39 GMT

When did your eSim fully provision?

Re: Apple Watch not activating

BuggsUK — Sat, 21 Sep 2019 20:43:55 GMT

About 11:3 today

Re: Apple Watch not activating

MI5 — Sat, 21 Sep 2019 20:44:39 GMT

Try again tomorrow afternoon.

Re: Apple Watch not activating

BuggsUK — Sun, 22 Sep 2019 07:16:39 GMT

Got a text from O2

We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help

But under mobile data on the watch app it says not in use.

Re: Apple Watch not activating

MI5 — Sun, 22 Sep 2019 07:37:30 GMT

It'll take a short while to provision but should happen later today.

Re: Apple Watch not activating

BuggsUK — Sun, 22 Sep 2019 10:39:01 GMT

After speaking CS this morning they rest the esim again.

All working now.

Re: Apple Watch not activating

MI5 — Sun, 22 Sep 2019 10:44:06 GMT

Re: Apple Watch not activating

BuggsUK — Sun, 22 Sep 2019 17:20:00 GMT

Ok may have spoken too soon.

Everything set up and the phone shows date plan active.

Just popped out without my phone and the watch isn’t connecting to the network. Just shows red X disconnected.

Mobile data icon is white.

Re: Apple Watch not activating

Marjo — Mon, 23 Sep 2019 11:39:09 GMT

Hi @BuggsUK ,

How are you doing with the watch now since you last posted - any progress?

Re: Apple Watch not activating

BuggsUK — Mon, 23 Sep 2019 12:39:11 GMT

Still the same, spoken to CS, waiting for a call back which should be within 5 days.

Re: Apple Watch not activating

Marjo — Wed, 25 Sep 2019 12:10:29 GMT

@BuggsUK wrote:
Still the same, spoken to CS, waiting for a call back which should be within 5 days.

Feel free to notify us in case you're still stuck after the given timeframe, and we can get someone from our Gurus team to have a closer look to help with this. Any progress since the 23rd?