topic Re: Yet another Apple Watch data plan issue in Apple

Yet another Apple Watch data plan issue

MindlessJD — Fri, 06 Sep 2019 12:55:29 GMT

Hi all,

Bought a new S4 Apple Watch a couple of months ago, received it and set up with no issues whatsoever. Unfortunately the watch got damaged, made my claim through O2 insure, and was told they had no S4's in stock at all re a replacement.

Was added to the queue for a replacement as soon as they were in stock, and was reassured that they have two deliveries per day. Over two weeks go by with no comms from O2, so I phone them up again and finally get a replacement issued - though not in my original colour (not bothered about this though)!

Went through the set up again, and am getting the (seemingly common) issue where I cannot add the data plan to the new watch. Getting reference code 30.

Called customer services and have been given an INC number, but having read through the comments on this forum - am somewhat worried that I'll not hear back and have to chase myself again...

Don't want to have to keep phoning up all the time to get this sorted (took 5 separate calls to order it in the first place as systems kept not working correctly!)... So does anyone have any idea how long this may take or what actually needs to be done to fix?

Thank you

Re: Yet another Apple Watch data plan issue

MI5 — Fri, 06 Sep 2019 12:58:43 GMT

These issues seem to be account related so it's only customer service that can help.
I'll tag @EmilieT to see if she can push things along for you though.

Re: Yet another Apple Watch data plan issue

jonsie — Fri, 06 Sep 2019 12:59:10 GMT

Can you possibly pass this to a guru @EmilieT ?

Re: Yet another Apple Watch data plan issue

EmilieT — Fri, 06 Sep 2019 13:08:56 GMT

Hi @MindlessJD, and welcome to the community

I'm really sorry to hear you're having some trouble setting up your Apple Watch, and I can certainly get someone on my end to look into it! I'll need a few more details first so will send you a Private Message shortly.

Thanks for the mentions @MI5 and @jonsie

Re: Yet another Apple Watch data plan issue

MindlessJD — Fri, 06 Sep 2019 13:24:16 GMT

Thank you @jonsie and @MI5 !

@EmilieT - thanks - will reply to your message.

Hopefully this can get sorted soon!

Re: Yet another Apple Watch data plan issue

MindlessJD — Tue, 17 Sep 2019 13:28:28 GMT

Hi all,

Issue got resolved quickly and efficiently in the end - massive thanks to @jonsie, @MI5, and especially @EmilieT for chasing this up for me.

This is a fab community

Re: Yet another Apple Watch data plan issue

EmilieT — Tue, 17 Sep 2019 13:32:52 GMT

Great to hear @MindlessJD, I'm really glad we were able to help and I hope you enjoy using your Apple Watch now - I'd love to hear if there are any features that you especially like!

Re: Yet another Apple Watch data plan issue

jonsie — Tue, 17 Sep 2019 13:34:28 GMT

That's brilliant news @MindlessJD

Re: Yet another Apple Watch data plan issue

MindlessJD — Tue, 17 Sep 2019 13:36:11 GMT

Am all up and running now!

I think the 4G combined with the fitness tracking is the key thing for me - can leave my phone in the locker at the gym, track my workouts, and also still get texts and notifications - seriously useful!

Well worth the money for that IMHO!

Re: Yet another Apple Watch data plan issue

EmilieT — Tue, 17 Sep 2019 13:38:59 GMT

Nice! I've actually been thinking recently it could be useful for when I go running, but I'm not sure how accurate it is in practice, and whether it's heavy at all on the wrist and would bother me. I'd welcome your thoughts/experience on that @MindlessJD

Re: Yet another Apple Watch data plan issue

MindlessJD — Tue, 17 Sep 2019 13:44:31 GMT

I mean I can’t be 100% on the accuracy, but when using the machines at the gym (bike, cross trainer etc) it seems to match the distance/calorie counter on them so I’d assume it is fairly accurate..!

When it comes to the weight - not a problem at all, they really aren’t heavy - I can imagine the choice of strap being more of a deciding factor as to whether that would bother you when working out. The sports bands are great, but I’d imagine the Nike ones (with the holes in) are better to keep your wrist cool.

Re: Yet another Apple Watch data plan issue

EmilieT — Tue, 17 Sep 2019 14:04:36 GMT

@MindlessJD Makes sense, it sounds like a great accessory to have - food for thought! Regarding the weight I might try to go and test one in store, or try a friend's at some point, but you've definitely made me curious to look into it more closely, thanks!

Re: Yet another Apple Watch data plan issue

MindlessJD — Tue, 17 Sep 2019 14:59:50 GMT

Definitely worth a try, I think (and hope) you’ll be pleasantly surprised!

Also, as a side note - I think the aluminium ones are lighter weight than the stainless steel ones...

Re: Yet another Apple Watch data plan issue

EmilieT — Wed, 18 Sep 2019 08:16:29 GMT

@MindlessJD Oh interesting point about the different models, which one do you have yourself??

Re: Yet another Apple Watch data plan issue

MindlessJD — Fri, 20 Sep 2019 08:35:34 GMT

I’ve got a 44mm stainless steel, and my wife has the 40mm aluminium. Not a massive difference but there is one

Re: Yet another Apple Watch data plan issue

Laith — Mon, 30 Mar 2020 17:52:09 GMT

Hi there,
I’m facing the same issue here, could you please explain how you got over this issue?
Thanks @MindlessJD

Re: Yet another Apple Watch data plan issue

gmarkj — Mon, 30 Mar 2020 22:44:21 GMT

Given that it took an admim to sort, i will tag @Marjo and @Martin-O2 to see if they can help. They should be in contact in the morning @Laith...

Re: Yet another Apple Watch data plan issue

Martin-O2 — Tue, 31 Mar 2020 09:06:20 GMT

Thanks for the mention here @gmarkj!

@Laith I'll drop you a message about this one so we can talk further and hopefully get you sorted out.

Re: Yet another Apple Watch data plan issue

Laith — Tue, 31 Mar 2020 12:02:00 GMT

Thanks for your help!😃

Re: Yet another Apple Watch data plan issue

MrLav — Tue, 19 May 2020 06:37:44 GMT

I'm having the same
Problem. 02 helpless via twitter, Facebook and Instagram. The number to call is busy all the time